Operations Manager

Block by Block•Fort Worth, TX

21d

About The Position

Block by Block is seeking an Operations Manager to oversee one of its Ambassador programs. The role manages daily district program operations and client relationships while driving continual program improvements. It involves leading and developing a team, managing operational resources and supplies, tracking and reporting program outcomes, and working in the field to coach, mentor, and train employees. The position is scheduled for the first shift, Monday through Friday, 6 a.m. to 3 p.m.

Requirements

High school diploma required.
At least five years of management experience; the posting also describes the ideal candidate as having 5–7 years of experience in facilities operations management, hospitality/tourism management, event management, or public spaces administration.
Experience supervising a team.
Expert customer service skills and the ability to lead by example with friendliness and a positive attitude.
Expert judgment and the ability to make decisions based on available information.
Excellent communication skills, including strong communication and narration abilities.
Strong proficiency in MS Word, MS Excel, MS Outlook, and computer technology.
Strong managerial skills, work ethic, and client relationship management skills.
Ability to work outside in varying weather conditions.
Problem-solving and innovation skills; ability to make quick, effective decisions.
Understanding of quality assurance and ability to exceed client and team expectations.

Nice To Haves

College or extended education preferred.

Responsibilities

Hire and train a positive, skilled, and dependable team.
Adjust the deployment of resources to match changing needs.
Identify and solve problems to improve program quality.
Procure and manage inventory of supplies and equipment.
Report outcomes through various channels, including spreadsheets, Kronos Timekeeping, and budgets.
Provide hands-on working management in the field, including coaching, mentoring, and continuous training.