Operations Manager

Bentley Systemsorporated • Exton, PA

3d • Hybrid

About The Position

Bentley Systems’ Law & Corporate Advancement (LCA) business unit is seeking a strategic, organized, and collaborative Operations Manager to improve organizational effectiveness and efficiency. LCA includes legal and compliance functions as well as sustainability and education, government relations, and infrastructure policy advancement. The role serves as a trusted business partner to LCA leadership, including the Chief Legal Officer, helping the business unit operate as a coordinated, high-performing organization. It reports to the Senior Director, Insights & Business Partnership (IBP), and works closely with other IBP business partners. IBP connects LCA with the rest of Bentley through insight-sharing and collaboration.

The Operations Manager designs, aligns, and improves how people, processes, information, and technology work together. The role leads business rhythms and planning, facilitates cross-functional collaboration and ideation, improves processes and tools, and supports adoption of technology and AI-enabled ways of working. It is a full-time individual-contributor role working 40 hours per week, with occasional domestic and international travel estimated at up to 5%. The position is hybrid or office-based in Exton, Pennsylvania, with an expectation to work in the office once per week for the hybrid arrangement. Work involves sitting or standing at will while using a computer.

Requirements

• 4–7 years of experience in business operations, management consulting, organizational effectiveness, transformation, continuous improvement, strategy and operations, or a related field.
• Demonstrated success leading cross-functional initiatives and driving organizational change.
• Experience working with senior leaders and managing complex stakeholder environments.
• Experience developing operational processes, governance structures, planning mechanisms, and performance-management frameworks.
• Strategic thinking and ability to identify operational needs and initiate projects that add business value.
• Strong emotional intelligence, interpersonal effectiveness, verbal and written communication, and presentation skills.
• Ability to manage multiple simultaneous projects, stakeholders, and responsibilities in a highly visible role with considerable autonomy.
• Ability to identify root causes and design practical, scalable solutions that drive business value.
• A proven ability to influence and build consensus without authority, navigate organizational complexity with diplomacy, and exercise sound judgment.
• Experience and interest in identifying, procuring, developing, implementing, and using technology, including AI solutions, to improve business outcomes.
• Ability to work 40 hours per week and travel occasionally domestically and internationally, estimated at up to 5%.

Nice To Haves

• Experience implementing technology-enabled business improvements is strongly preferred.
• Experience with Lean, Six Sigma, business process improvement, or similar methodologies is preferred.

Responsibilities

• Coordinate the development, monitoring, and execution of LCA’s annual objectives and long-term strategic planning in alignment with enterprise priorities.
• Support regular LCA business reviews, including preparing agendas and materials to promote accountability, alignment, and transparency.
• Develop executive-ready dashboards, metrics, reports, and planning materials to support leadership decisions.
• Establish and continuously improve operating rhythms, governance mechanisms, and management processes across LCA.
• Identify changing priorities and business needs, proactively finding opportunities for improvement and implementing action plans.
• Develop understanding of goals, priorities, workflows, and interdependencies across LCA departments to identify ways to improve collaboration, communication, alignment, and efficiency.
• Organize and facilitate cross-functional conversations to deepen relationships, build organizational understanding, and develop solutions to shared challenges.
• Build trusted organizational relationships and influence outcomes without direct authority.
• Partner with department leaders and the HR Business Partner, as relevant, on operational initiatives and processes, including organizational changes and training.
• Identify and drive continuous process improvements that enhance collaboration, communication, alignment, experience, and organizational efficiency.
• Create and maintain solutions for organizational knowledge management so people can access relevant information at the right time; oversee and manage LCA technology resources such as shared leadership calendars, relationship repositories, and knowledge-management applications.
• Collaborate with the IBP team and others in LCA to develop and maintain a knowledge-center platform that makes LCA insights and achievements accessible to Bentley colleagues.
• Identify and implement projects that leverage existing and new technology, including AI, to improve productivity and business outcomes.
• Act as liaison and strategic advisor between LCA and Information Technology departments on business transformation initiatives and technology solutions.
• Foster responsible experimentation with AI tools, including copilots, agents, and workflow-automation technologies.

Benefits

• Attractive salary and benefits package.
• Bentley Impact Day: a day off work to volunteer with an organization of the employee’s choice.
• Colleague recognition award programs and the Bentley Achievers platform.
• Global initiatives and resource groups supporting inclusion, belonging, and colleague wellbeing.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed