Operations Manager
About The Position
SP+, a Metropolis company, uses computer vision to provide checkout-free parking experiences. The Operations Manager oversees parking facility operations, ensuring clients receive responsive service and employees deliver a superior customer experience. The role leads and develops a diverse team, maintains parking, security, cash-control, safety, and cleanliness standards, and manages the operation’s profitability, budget, vendors, and general accounting activities. The position also monitors damage claims and implements measures to prevent similar incidents, while ensuring compliance with OSHA requirements.
Requirements
- Ability to lead, manage, and motivate a diverse group of team members.
- Strong commitment to delivering an excellent customer experience and client satisfaction, including finding creative solutions to problems.
- Ability to react and solve problems quickly.
- Experience using computer applications and systems, such as Microsoft Office Suite, and ability to learn internal computer programs.
- Must possess a valid state-issued driver’s license with a current address and an acceptable driving record.
Nice To Haves
- Prior experience developing budgets and reviewing profit and loss (P&L).
Responsibilities
- Resolve client requests and concerns efficiently and proactively communicate operational improvements to clients.
- Hire, develop, train, and supervise a diverse team of employees.
- Determine staffing levels needed to complete duties, provide a superior customer experience, and perform daily operations.
- Ensure parking, security, and cash-control procedures are followed.
- Maximize profitability through revenue development, facility marketing, cash-control procedures, expense reviews, and budget management.
- Identify procurement and vendor-service needs for the location.
- Perform general accounting duties, including accounts payable, payroll, and petty cash.
- Monitor facility maintenance and cleanliness standards.
- Monitor and review damage claims, and recommend and implement plans or programs to improve safety and prevent similar claims.
- Implement policies and procedures to ensure compliance with OSHA laws.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Flexible spending accounts
- Long- and short-term disability insurance
- Life insurance
- Accident insurance
- 401(k)
- Paid time off
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
