Operations Manager

National Audubon Society•Dallas, TX

3d•$60,500 - $68,000•Onsite

About The Position

The Operations Manager works closely with the Center Director to lead day-to-day operational and facilities management at Trinity River Audubon Center, located approximately 10 miles south of downtown Dallas. The Center features a LEED Gold-certified main building and education wing. The role oversees facility maintenance, asset management, capital projects, vendor and contract administration, and operational support for events and programs, ensuring facilities, grounds, and operations are safe, efficient, well-maintained, and aligned with Audubon policies and priorities. The general schedule is Tuesday through Saturday, 9:00 a.m. to 5:00 p.m., onsite at Trinity River Audubon Center. Some evenings and additional weekends may be required to support programs, events, and Center operations. The position supervises the Senior Coordinator, Facilities and Grounds and works with colleagues across the Americas to advance shared priorities. It supports a culture of safety and philanthropy and performs other related duties as assigned.

Requirements

Bachelor’s degree in a related field and at least five years of experience in operations, logistics, and project management; a combination of education and experience will also be considered.
Experience working in an educational or visitor-service setting, or a similar public-facing institution.
Experience managing grants, contracts, budgets, and projects involving multiple partners, contractors, community stakeholders, or government agencies.
Ability to think strategically and creatively, manage multiple tasks and deadlines, and work in a dynamic environment where priorities may change.
Self-starter with a collaborative work ethic and ability to work independently.
Excellent attention to detail.
Experience working with multigenerational audiences and diverse cultural communities.
Strong verbal and written communication skills, including public speaking and presentations, and ability to communicate technical and complex information to technical and non-technical audiences.
Commitment to Audubon’s values of care, collaboration, change, integrity, impact, and innovation.
Availability for weekend and evening work as job demands.
Experience with Microsoft Office, including Excel.
Valid driver’s license and willingness to travel throughout the Dallas-Fort Worth area as job demands.
Ability to work outdoors in varying terrain and weather conditions and lift and transport up to 50 pounds, with or without accommodation; duties may include handling animals, equipment, and landscaping materials.
Apply and develop competencies in fostering relationships, analytical thinking, creativity and innovation, facilitating change, and team leadership.

Nice To Haves

Experience fostering inclusive and collaborative work environments is valued.

Responsibilities

Manage day-to-day operations of the Center’s facilities, grounds, and infrastructure systems, including telecommunications, security, cleaning services, and other essential services, ensuring safe, efficient, and policy-compliant operations.
Oversee facility safety, emergency preparedness, and risk mitigation under the Center Director’s direction; establish, communicate, document, and ensure compliance with safety policies, inspections, emergency response protocols, and regulatory requirements.
Manage facility assets and maintenance data in an asset management system, including asset records, preventive maintenance schedules, work orders, costs, service histories, and performance metrics.
Develop and maintain facility maintenance standard operating procedures documenting routine tasks, service standards, workflows, and responsibilities.
Develop and implement, under the Center Director’s direction, a maintenance transition plan with the City of Dallas defining responsibilities and processes for ongoing maintenance, repairs, and capital improvements.
Support facility operations budgeting and financial planning by reviewing and revising vendor contracts and scopes of work, monitoring costs, recommending changes, overseeing facility-related payments and funds received, and preparing financial reports as needed.
Review and support renewal of the facility venue management partner contract, assessing terms, revenue-sharing arrangements, rental fees, staffing requirements, security deposits, and financial and operational considerations; provide recommendations to the Center Director.
Manage approved facility, trail, exhibit, and capital improvement projects under the Center Director’s direction, from planning and design through construction and completion; develop budgets and schedules, coordinate contractors and project partners, monitor implementation, and complete reporting.
Provide operational leadership for events and programs, supporting community-building and donor cultivation, overseeing operational strategy and requirements, and using data and performance insights to inform planning and decisions.
Present operational updates, report on event performance and revenue, evaluate outcomes, and identify opportunities to improve the guest experience.
Represent Center Operations in department and cross-functional meetings and working groups, collaborating to address operational priorities, share best practices, and advance organizational initiatives.
Collaborate with colleagues across the Americas through joint planning and execution of shared priorities.
Supervise the Senior Coordinator, Facilities and Grounds.
Maintain and foster a culture of safety and support a culture of philanthropy.
Perform other related duties as assigned.