Operations Manager

Floor & Decor • Conyers, GA

21d

About The Position

The Operations Manager is responsible for store operations, delivering an exceptional shopping experience in accordance with company guidelines for sales, customer service, and associate education. The role helps maintain a safe workplace and shopping environment while managing operations to maximize company profitability. The Operations Manager assists the General Manager with operational, customer service, administrative, warehouse/logistics, and people-management responsibilities, and may perform additional managerial duties as needed.

The position may require occasional air or car travel. Work frequently takes place in a warehouse environment around moving vehicles, with noise levels typically ranging from quiet to moderate. Physical demands include occasionally exerting 30–60 pounds of force, frequently exerting 20–30 pounds, and constantly exerting up to 20 pounds to move objects. The employee often handles or feels objects and frequently stands, walks, reaches, climbs or balances, and stoops, kneels, crouches, or crawls. Duties may be modified to reasonably accommodate individuals with disabilities. The job description is subject to change with business needs and does not constitute an employment agreement.

Requirements

• 3–5 years of retail management experience and a proven ability to direct operations.
• Ability to perform in a high-volume, highly complex location.
• Ability to demonstrate initiative and work as a self-starter.
• Demonstrated proficiency in recruiting, hiring, and training associates.
• Excellent communication, interpersonal, and analytical skills.
• Ability to exercise independent discretion and judgment in a fast-paced environment and adapt to change with a sense of urgency.
• Excellent customer service skills and ability to work well under pressure.
• Ability to meet the stated physical demands, including lifting, carrying, pushing, or pulling objects and performing the listed movement and handling activities.

Responsibilities

• Review profit and loss statements to identify areas for improvement.
• Use computer and point-of-sale systems to maintain accurate inventory and manage cycle counts.
• Supervise cycle-counting and inventory-counting processes to maintain inventory integrity.
• Assist the General Manager with store-level human resources and loss-prevention issues as needed.
• Supervise cash-handling practices and communicate with the corporate finance department as necessary.
• Coordinate facility management to support customer and employee safety and security.
• Help the General Manager manage controllable expenses within budget and drive profitability.
• Ensure brand and operating standards meet or exceed expectations and maintain store presentation standards.
• Support, model, and enhance customer service by fostering a friendly, helpful, knowledgeable, and responsive environment for customers and co-workers.
• Engage with customers during pickup and checkout.
• Handle claims and other KCM/MOD duties as needed.
• Ensure scheduling coverage, particularly during peak traffic periods.
• Interface with corporate headquarters employees.
• Maintain records and reports related to inventory, human resources matters, and cash-office records.
• Ensure e-commerce web orders, including samples, are shipped.
• Manage the P&L checkbook and assist the CEM with operational budgets, spending, and adherence.
• Assist the stales team with resets, displays, and display credits.
• Administer workers’ compensation matters and related claims, and maintain OSHA logs in coordination with the Store Support Center.
• Direct and supervise truck appointments, communicate scheduling, and manage logistics scheduling issues.
• Assist with customer pickups, audit storage, and maintain pre-sales/FDX.
• Participate in sales resets with the warehouse team, including pack-out and overnight work.
• Review and assess associate performance in a timely manner.
• Train, develop, supervise, and assign workloads to associates.
• Ensure the store adheres to COP/SOPs and manage direct reports to support their performance.
• Monitor associate retention and career development, and communicate ideas to the General Manager.
• Address and document unsatisfactory performance and policy violations through disciplinary action and performance counseling.
• Ensure compliance with scheduling, hiring, payroll, and business-planning processes.
• Monitor and follow company policies, and support company expectations and systems.
• Be available to open and/or close the store effectively.
• Perform additional managerial duties as necessary.

Benefits

• Bonus opportunities and career advancement opportunities at every level.
• 401(k) with company match.
• Employee Stock Purchase Plan.
• Referral Bonus Program.
• Medical, dental, vision, life, and other insurance plans, subject to eligibility criteria.
• Paid vacation and sick time for eligible associates.
• Paid holidays plus a personal holiday.
• Paid Volunteer Time Off starting on Day 1.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed