Operations Manager

Clean Team • Lakemore, OH

6d

About The Position

The Operations Manager oversees daily branch operations and ensures reliable, high-quality service across all customer accounts. This hands-on leadership role supervises Area Managers, Site Managers, Support Technicians, and the Staffing Coordinator. The position is responsible for operational efficiency, labor cost control, staffing coverage, employee development, and customer relationships.

Working closely with the General Manager, the Operations Manager executes operational goals, supports branch performance and company growth, and maintains customer satisfaction. The role requires a proactive, results-driven leader who can manage multiple teams, make decisions under pressure, address operational challenges, and hold employees accountable. The position is full-time on the second shift, generally 2:00 PM to 10:00 PM, though hours may vary based on operational and customer needs.

Requirements

• Previous management or operations leadership experience.
• Ability to lead, motivate, and hold multiple teams accountable.
• Strong organizational, communication, problem-solving, and decision-making skills.
• Experience managing employee schedules, labor budgets, overtime, and staffing needs.
• Ability to manage competing priorities and make decisions in a fast-paced environment.
• Comfort conducting building inspections and interacting directly with customers.
• Proficiency with email, reporting systems, and workforce management software.
• Reliable transportation and flexibility to address operational needs as they arise.

Nice To Haves

• Commercial cleaning, janitorial, facility services, or related service industry experience.

Responsibilities

• Oversee daily branch operations to ensure consistent service delivery across customer accounts.
• Supervise, lead, and develop Area Managers, Site Managers, Support Technicians, and the Staffing Coordinator.
• Set clear expectations, monitor performance, and hold the leadership team accountable for results.
• Lead daily 4:00 PM management meetings to review priorities, staffing, customer concerns, and operational performance.
• Work with the General Manager to execute operational goals and improve branch performance.
• Monitor labor budgets, staffing levels, overtime, and operational expenses.
• Review employee timekeeping, attendance, and labor reporting through Chronotek Pro.
• Ensure customer locations are properly staffed and scheduled services are completed without interruption.
• Coordinate coverage for open positions, call-offs, emergencies, and unexpected staffing needs.
• Identify operational inefficiencies and implement solutions to improve productivity and control costs.
• Conduct daily building inspections and follow-up visits at customer locations.
• Maintain customer relationships through regular communication and timely follow-up.
• Address customer complaints and service concerns promptly and professionally.
• Monitor Level Board accounts and ensure corrective action plans are implemented and completed.
• Ensure customer contracts and service expectations are consistently met.
• Train, coach, and develop operational employees and department leaders.
• Provide additional training and corrective coaching when performance or service standards are not met.
• Assist with recruiting, interviewing, onboarding, employee documentation, and HR coordination.
• Partner with the Staffing Coordinator and management team to maintain appropriate staffing levels.
• Support the successful launch and transition of new customer accounts.
• Oversee inventory, cleaning supplies, equipment, deliveries, and other operational needs.
• Coordinate operational logistics so teams have the resources necessary to perform their duties.
• Maintain accurate operational records and reporting.
• Prepare and submit daily operational reports to the General Manager.

Benefits

• Competitive salary and benefits.
• Leadership development and advancement opportunities.
• Supportive, team-oriented work environment.
• Company-provided training and professional development.
• Opportunity to grow with an expanding company.
• A leadership role with a direct impact on customer satisfaction, employee performance, and overall branch success.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed