Operations Manager

Nonn's Flooring LLC•New Berlin, TX

7d•Onsite

About The Position

Artisan Design Group (ADG), a Lowe’s company, is a national provider of interior finishings solutions for homebuilders and property management clients, offering design, procurement, and installation services for flooring, cabinets, countertops, and other interior products. Nonn’s is seeking an Operations Manager with customer service and leadership skills and construction knowledge. This leadership role reports directly to the President/CEO and oversees a regional warehouse and installation function. The Operations Manager manages resources and processes for high-volume residential and commercial projects, coordinates operations with local sales, and oversees installation forecasting and performance reporting. The role also supports customer experience, facility operations, safety, and a range of hands-on activities including site evaluations, permitting, scheduling, installations, warehousing, and service calls. The position supervises department associates and is responsible for hiring, training, work assignments, performance management, and employee development. The work takes place in general working conditions, including a warehouse/showroom and job sites. It may involve tight deadlines, frequent driving, and exposure to outdoor and seasonal weather and driving conditions. The role includes extended computer use and physical activities such as standing, reaching, moving around offices and production facilities, stooping, kneeling, crouching, and lifting up to 50 pounds regularly.

Requirements

At least 5 years of work experience in construction, preferably in flooring or other interior finishes.
At least 3 years of experience leading teams.
Previous experience applying mechanical skills to solve equipment and technical challenges.
Previous experience reading and analyzing blueprints.
Previous experience using Microsoft Office applications as a daily requirement.
Previous experience using a CRM application, preferably one related to the construction industry.
Ability to lift up to 50 pounds without restriction on a regular basis.
Valid driver’s license and ability to meet the company’s minimum standards following Motor Vehicle Record reviews at the time of offer and at regular intervals during employment.
Ability to communicate in English verbally and in writing for training, project updates, and independently handling internal and external requests.
High school diploma or equivalent-level math skills sufficient to understand bids and measurements, calculate fractions and percentages, convert square feet and square yards, and understand basic financial transactions.
Ability to sit at a computer monitor for long periods.
Ability to stand for long periods; reach with hands and arms; move among offices and a production facility; handle mail and documents; sit, stoop, kneel, and crouch; lift and move up to 50 pounds; and visually discern differences in product, document, and file quality.

Responsibilities

Evaluate and manage resources and processes needed to complete a high volume of residential and commercial projects.
Coordinate operations planning with the local sales department based on sales performance and forecasts.
Adjust resources to align with capacity and performance targets.
Coordinate with internal team members on installation forecasts and performance reporting.
Help ensure an excellent customer experience and escalate customer concerns as needed.
Support site evaluations, permitting, project scheduling, installations, warehousing, and service calls as needed.
Manage on-site facilities as necessary.
Follow and enforce safety policies and procedures, and initiate and lead safety meetings.
Supervise department associates.
Set performance goals and deadlines aligned with company plans and vision.
Organize workflow and ensure employees understand their duties and delegated tasks.
Provide mentoring, performance coaching, and discipline as needed.
Hire for vacant department positions and provide new-hire orientation and training.
Interview, hire, train, assign, and direct employees; appraise performance; reward and discipline employees; and address complaints and resolve problems.