Operations Manager

Current Career•Cottonwood, AZ

About The Position

The Operations Manager oversees the administrative, operational, and business functions of assigned licensed outpatient facilities. The role manages employee-employer relations and supervises non-management staff, including evaluating performance and competency, supporting compliance with policies and procedures, and applying disciplinary processes. The manager coordinates outpatient services with other leaders, supports regulatory compliance, monitors facility budgets and financial performance, and oversees facility maintenance. This mid-level management role requires independent judgment and responsibility, as well as frequent contact with the public, clients, and colleagues. The Operations Manager supports the growth and effective operation of assigned facilities and programs by leading teams, maintaining community relationships, monitoring performance indicators, and ensuring staff have the resources needed to work effectively. The position is safety-sensitive and includes work in an office environment and travel within the community as needed.

Requirements

Excellent supervisory skills and strong relationship-building, communication, active-listening, negotiation, and diplomacy skills.
Strong interpersonal communication, problem-solving, and teambuilding skills.
Detail-oriented, highly organized, and flexible.
Ability to conceptualize from a systems perspective.
Active participation in performance management and coaching.
Respect for consumer confidentiality practices.
Ability to work under pressure in a fast-paced, time-sensitive environment with shifting priorities and multiple deadlines.
Ability to respond to cultural differences and adjust communication practices to minimize cross-cultural misunderstandings.
Positive work ethic.
Must be 21 years of age or older, or at least 18 and licensed or certified under A.R.S. Title 32 while providing services within the personnel member's scope of practice, or at least 18 for select administrative positions.
Must be able to provide or obtain an AZDPS Level One Fingerprint Clearance Card.
Must possess and maintain a valid driver's license and current automobile insurance, and have a driving record that meets organizational guidelines and requirements.
High school diploma or GED required.
Four years of related experience, including experience as an Operations Manager, Financial Manager, or in another administrative or operations role within the health care sector.

Nice To Haves

Bachelor's degree in health care administration, public health, health information management, accounting or finance, human resources, or a related field.
Knowledge of managed care and health care administration.

Responsibilities

Supervise and oversee the performance of non-management staff across all disciplines.
Evaluate assigned staff performance and competency within required timeframes and standards.
Ensure staff compliance with policies and procedures through training resources and disciplinary processes.
Monitor financial reports for assigned sites and collaborate with appropriate leaders to meet targets.
Apply progressive discipline, up to and including termination of assigned employees.
Build and maintain relationships with external referral sources.
Maintain active community involvement and represent the organization to assigned community groups as needed.
Ensure compliance with federal and state laws and with accrediting and licensing requirements, including Joint Commission and federal compliance regulations.
Proactively evaluate and improve client and staff experiences.
Lead site team meetings.
Collaborate closely with Clinical Managers and SME supervisors.
Identify, implement, evaluate, and sustain rapid change management.
Work with the Director of Operations to review, update, maintain, and improve policies, procedures, and workflows to support population health and staff success.
Monitor key performance indicators and prepare reports and assignments.
Ensure and model excellent customer service.
Integrate department services with the organization's primary functions and coordinate with other departments and services to foster teamwork.
Communicate the organization's vision and values through day-to-day activities.
Ensure smooth site operations and that staff have the resources needed to work effectively and efficiently.
Use data to support ethical and effective decisions.
Create a work environment emphasizing collective team performance and demonstrating Polara Health's core competencies.
Comply with Polara Health's Corporate Compliance Program and policies and procedures.
Exercise due diligence to prevent, detect, and report unlawful or unethical conduct.
Perform other duties as assigned.