Operations Manager

CVS Health • Atlanta, GA

22d • $19 - $29

About The Position

The Operations Manager is a member of the Store Management team at CVS/pharmacy. Under the supervision of the Store Manager, this role helps drive store execution and performance, build consumer loyalty, and deliver excellent customer service. The Operations Manager maintains an engaged and productive store team through leadership, initiative, and leading by example.

The role supports the Store Manager in the overall leadership and strategic operation of the store, including store management and policy implementation, sales and inventory management, employee staffing, training and development, financial management, and customer service leadership. This position is not part of the CVS/pharmacy Retail Management Development Program, and Operations Managers are not eligible for direct promotion to Store Manager.

This is a part-time position with 29 anticipated weekly hours. The role requires a flexible schedule that may include early mornings, overnight and weekend shifts, overtime, and responding to urgent store issues.

Requirements

• Deductive reasoning ability, advanced analytical skills, and computer skills.
• Advanced communication, leadership, supervision, and influencing skills.
• Ability to work a flexible part-time schedule, including some early morning, overnight, and weekend shifts.
• Ability to work overtime as needed and respond to urgent issues at the store.
• High school diploma or equivalent preferred but not required.

Nice To Haves

• Experience as a retail manager or supervisor.

Responsibilities

• Lead others and work effectively with store crews.
• Supervise, assign, and direct activities of the store’s crew.
• Communicate information to store crew and supervisors openly and in a timely manner.
• Support the Store Manager with action plans for operational and service improvement.
• Assist customers with questions, problems, and complaints.
• Promote the CVS customer service culture by greeting customers, offering help, and thanking them.
• Support overall store management, supervision, and policy implementation.
• Support sales and inventory management, employee staffing, training and development, financial management, and customer service leadership.

Benefits

• Dental benefits
• Vision benefits
• Wellness resources
• Employee discounts
• Access to certain voluntary benefits
• Other programs supporting colleagues’ physical, emotional, and financial well-being, depending on hours worked and eligibility

What This Job Offers

• Job Type: Part-time
• Career Level: Manager
• Education Level: High school or GED