Operations Manager, The Villas

CoralTree Hospitality • Snowmass Village, CO

6d • Onsite

About The Position

The Operations Manager directly leads and manages the Maintenance and Housekeeping departments at the 78-residence Villas at Snowmass Club. The role is accountable for day-to-day departmental operations, employees, schedules, maintenance and cleaning quality, residence readiness, preventive maintenance, building safety, vendor performance, owner-service execution, staffing, and financial results. The position reports directly to the General Manager and serves as the designated Manager on Duty when the General Manager is absent.

The manager leads, schedules, trains, and evaluates employees; directs daily departmental priorities; oversees work orders and billing; inspects residences, buildings, systems, and grounds; and manages vendors, budgets, inventory, operating procedures, and after-hours maintenance coverage. The role coordinates with the Operations Coordinator and Front Desk Coordinator on records, owner updates, arrivals, and guest impacts, and escalates significant concerns to the General Manager.

The position involves regular property walks and inspections, indoor and outdoor work in mountain weather, and occasional access to mechanical areas. Required personal protective equipment must be used, and qualified contractors must perform work beyond the employee’s authorization, training, or insurance. All work must comply with CoralTree policies, applicable standards, and legal requirements.

Requirements

• At least 3–5 years of progressively responsible resort, condominium, residential hospitality, or property operations experience.
• Demonstrated personnel leadership and the ability to directly lead both Maintenance and Housekeeping departments.
• Working knowledge of building systems, safe work practices, housekeeping quality assurance, preventive maintenance, vendor management, and the limits of licensed trade work.
• Ability to manage staff schedules, payroll review, budgets, owner billing, inspections, service performance, and accurate Breezeway/Track documentation.
• Independent judgment, strong cross-department leadership, clear owner- and guest-facing communication, project coordination, and availability for operational emergencies.
• Use required personal protective equipment and qualified contractors for work beyond authorization, training, or insurance.

Responsibilities

• Lead, supervise, recruit, train, schedule, coach, and evaluate Maintenance and Housekeeping employees, including maintenance technicians, room attendants, and housemen.
• Manage payroll review, productivity, daily assignments, performance accountability, and seasonal staffing plans.
• Direct daily Maintenance and Housekeeping activities and set priorities for maintenance, housekeeping, common areas, and grounds.
• Verify repair quality, residence and guest readiness, cleaning inspections, work orders, snow response, and preventive maintenance.
• Make maintenance and housekeeping work-order billing decisions and verify owner authorization, allocation, labor, materials, supplies, vendor invoices, rates, documentation, and timely posting.
• Provide verified repair and cleaning completion information to the Operations Coordinator for owner updates, invoices, and Breezeway records.
• Coordinate with the Front Desk Coordinator regarding occupied units, arrivals, and guest impacts.
• Inspect mechanical and life-safety systems, buildings, utilities, residences, common areas, and grounds, and direct safe corrective actions.
• Use licensed and insured specialist contractors when required.
• Oversee Residence Protection execution, rental-unit presentation, guest-readiness inspections, housekeeping quality, linen and terry, supply inventory, seasonal preventive maintenance, winterization, and technical inspection follow-up.
• Manage third-party Maintenance and Housekeeping vendors, including scopes, bids, schedules, site access, safety requirements, and quality assurance.
• Support approved capital projects under the General Manager’s direction.
• Serve as designated Manager on Duty when the General Manager is unavailable; coordinate emergency operational response and communicate technical and operational facts for notices.
• Escalate significant safety, spending, policy, project, or sensitive owner concerns to the General Manager.
• Maintain departmental budgets and forecasts, labor records, inspections, inventory, approved purchasing, property standards, operating procedures, corrective-action tracking, and after-hours maintenance coverage.

Benefits

• Health insurance with four plans available, including two Health Savings Account-eligible plans.
• Dental, vision, life, and disability insurance.
• Employee Assistance Program.
• Free on-site parking in Lionshead Village or a free bus pass.
• Ski pass or wellness reimbursement.
• Room discounts for team members and their friends and family upon hire.
• Five complimentary nights per year for full-time employees after six months of employment.
• Paid time off and paid sick leave.
• Eligible employees aged 18 and older can enroll in a Fidelity 401(k) after three months of employment; the plan includes a company match and no vesting schedule.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed