Operations Manager, The Villas

Villas at Snowmass Club•Snowmass Village, CO

7d•$82,000 - $90,000•Onsite

About The Position

The Operations Manager directly leads and manages the Maintenance and Housekeeping departments at the 78-residence Villas at Snowmass Club. The role is accountable for daily operations, employees, schedules, maintenance and cleaning quality, residence readiness, preventive maintenance, building safety, vendor performance, owner-service execution, staffing, and financial results. The position reports to the General Manager and serves as the designated Manager on Duty when the General Manager is unavailable. The Operations Manager leads staffing and department activities; oversees work orders, inspections, billing, residence protection, vendor services, budgets, inventory, and property standards; coordinates with the Operations Coordinator and Front Desk Coordinator; and responds to operational emergencies. Work includes regular property walks and inspections, indoor and outdoor tasks in mountain weather, and occasional access to mechanical areas. Required PPE and qualified contractors must be used for work beyond the employee’s authorization, training, or insurance.

Requirements

At least 3–5 years of progressively responsible resort, condominium, residential hospitality, or property operations experience, with demonstrated personnel leadership.
Ability to directly lead both Maintenance and Housekeeping departments.
Working knowledge of building systems, safe work practices, housekeeping quality assurance, preventive maintenance, vendor management, and the limits of licensed trade work.
Ability to manage staff schedules, payroll review, budgets, owner billing, inspections, service performance, and accurate Breezeway/Track documentation.
Independent judgment, strong cross-department leadership, clear owner- and guest-facing communication, project coordination, and availability for operational emergencies.
Use required PPE and qualified contractors for work beyond authorization, training, or insurance.

Responsibilities

Lead, supervise, recruit, train, schedule, coach, and evaluate employees in Maintenance and Housekeeping, including maintenance technicians, room attendants, and housemen; review payroll, productivity, daily assignments, performance, and seasonal staffing plans.
Direct daily activities and set maintenance, housekeeping, common-area, and grounds priorities; verify repair quality, residence and guest readiness, cleaning inspections, work orders, snow response, and preventive maintenance.
Make maintenance and housekeeping work-order billing decisions, verifying owner authorization, allocation, labor, materials, supplies, vendor invoices, rates, documentation, and timely posting.
Provide verified repair and cleaning completion information to the Operations Coordinator for owner updates, invoices, and Breezeway records; coordinate with the Front Desk Coordinator regarding occupied units, arrivals, and guest impacts.
Inspect mechanical and life-safety systems, buildings, utilities, residences, common areas, and grounds; direct safe corrective actions and use licensed, insured specialist contractors where required.
Oversee Residence Protection, rental-unit presentation, guest-readiness inspections, housekeeping quality, linen and terry, supply inventory, seasonal preventive maintenance, winterization, and technical inspection follow-up.
Manage third-party Maintenance and Housekeeping vendors, including scopes, bids, schedules, site access, safety requirements, and quality assurance; support approved capital projects under General Manager direction.
Serve as designated Manager on Duty when the General Manager is unavailable; coordinate emergency operational response, provide technical and operational facts for notices, and escalate significant safety, spending, policy, project, or sensitive owner concerns to the General Manager.
Maintain departmental budgets and forecasts, labor records, inspections, inventory, approved purchasing, property standards, operating procedures, corrective-action tracking, and after-hours maintenance coverage.
Comply with CoralTree policies, the manual, applicable SOCs, and legal requirements.

Benefits

Health insurance, with four plans including two Health Savings Account-eligible plans.
Dental insurance.
Vision insurance.
Life insurance.
Disability insurance.
Employee Assistance Program.
Free on-site parking in Lionshead Village or a free bus pass.
Ski pass or wellness reimbursement.
Room discounts for team members, friends, and family immediately upon hire.
Five complimentary nights per year for full-time employees after six months of employment.
Paid time off and paid sick leave.
401(k) plan through Fidelity, available to eligible employees age 18 and older after three months of employment, with a company match and no vesting schedule.