Operations Manager

NOV Inc.•Pleasanton, TX

About The Position

The Operations Manager oversees facility operations and is responsible for meeting productivity, quality, service, revenue, and profit goals. The role establishes priorities and work assignments, monitors completion, maintains a visible presence in production, and builds an engaged, skilled, and accountable team through coaching and feedback. The manager resolves operational issues, improves processes, maintains safe and orderly operations, and keeps leadership informed of performance, risks, issues, and resource needs. The role sets operating schedules and job priorities based on customer needs, capacity, and delivery commitments, and coordinates with Sales, customers, and Operations Supervisors on scheduling, quotations, special orders, and product delivery. It also oversees staffing and workflow, customer complaint resolution, facility and equipment upkeep, safety and regulatory compliance, program documentation, and financial and administrative controls.

Requirements

Experience leading a team or coordinating operational work.
Strong communication, organization, and problem-solving skills.
Ability to set priorities, manage competing demands, and follow assignments through to completion.
Ability to monitor operational and financial information and maintain accurate records.
Confidence providing feedback, coaching employees, and handling workplace concerns.

Nice To Haves

Relevant industry experience or education preferred.

Responsibilities

Set the facility’s operating schedule and job priorities based on customer needs, available capacity, and delivery commitments.
Coordinate with Sales, customers, and Operations Supervisors on scheduling, quotations, special orders, and product delivery.
Resolve customer complaints when possible and escalate unresolved issues to the Sales Manager or Area Manager.
Monitor workflow and promptly address delays, staffing needs, and operational issues.
Provide regular activity reports and forecasts to leadership.
Maintain a regular, visible presence in production operations and engage appropriately with day- and night-shift employees.
Clearly communicate expectations, assignments, priorities, and deadlines; follow up to confirm work is completed and communicate delays or barriers.
Structure, staff, develop, evaluate, and motivate the organization to support operational objectives.
Coach employees, provide regular feedback, address workplace concerns fairly, and promote a safe, respectful, collaborative workplace.
Conduct facility walkthroughs to ensure HSE standards are followed and address maintenance and housekeeping issues.
Monitor facility equipment, schedule long-term maintenance, and coordinate required equipment updates with Engineering.
Ensure compliance with Corporate and Division policies, safety requirements, and applicable DOT regulations.
Ensure the Tuboscope SSE program is properly carried out, including completing and updating SSE documentation and conducting required NHO activities.
Ensure required records and program documentation are accurate, current, and completed within applicable timeframes.
Monitor revenue and expenses and maintain knowledge of the operation’s financial information.
Maintain the monthly revenue tracking log, including accurate customer-specific pricing.
Develop, recommend, implement, and monitor annual budgets to support profitable growth and return on investment.
Adhere to company Finance and Human Resources policies.
Resolve operational issues promptly and improve processes to reduce errors.
Maintain safe, clean, and orderly operations that meet company and facility standards.
Keep leadership informed of performance, risks, issues, and resource needs.