Operations Manager
About The Position
The Operations Manager oversees the day-to-day functioning of all hotel departments to support smooth operations, exceptional guest experiences, and efficient resource management. The role requires leadership, strategic planning, and knowledge of hospitality standards, and serves as a bridge between department heads and senior management to align service quality, profitability, and staff performance with hotel goals. The Operations Manager supervises hotel personnel, including department managers, and carries out supervisory responsibilities in accordance with company policies, training programs, and applicable laws. These responsibilities include recruiting, interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; and addressing complaints and resolving problems. Other duties may be assigned.
Requirements
- At least 3 years of hotel management experience, preferably in a management role, or an equivalent combination of education and experience.
- Strong leadership, communication, and problem-solving skills.
- Proven ability to manage multiple departments and drive operational success.
- Familiarity with hotel systems, budgeting, and guest service standards.
Nice To Haves
- Bachelor's degree from a four-year college or university preferred.
Responsibilities
- Ensure high standards of guest service across all departments.
- Handle escalated guest complaints and resolve issues promptly.
- Monitor guest feedback and implement improvements.
- Supervise department heads, including housekeeping, front desk, and food and beverage.
- Conduct staff training and performance evaluations.
- Foster a positive and productive work environment.
- Coordinate daily operations to ensure efficiency and consistency.
- Monitor inventory, supplies, and maintenance needs.
- Ensure compliance with health, safety, and legal standards.
- Assist with budgeting and cost-control measures.
- Analyze operational data to improve profitability.
- Support revenue management and occupancy strategies.
- Liaise with vendors, contractors, and external partners.
- Report operational updates to senior management.
- Collaborate with marketing and sales teams on promotions and events.
- Recruit, interview, hire, and train employees.
- Plan, assign, and direct work; appraise performance; reward and discipline employees; and address complaints and resolve problems.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
