Manager, Operations

Catholic Charities Archdiocese of Denver • Fort Collins, CO

5d

About The Position

The Operations Manager at Catholic Charities of the Archdiocese of Denver oversees program operations and service delivery in support of the organization’s mission. The role develops and implements program policies and objectives, administers budgets, monitors performance and reporting, and ensures compliance with licensing, accreditation, regulatory, health, safety, and cleanliness standards. It also works with local service systems and partner organizations to support collaborative, strengths-based care.

The position manages operational resources and facilities, including childcare food services, supply systems, donations, and non-office equipment. It coordinates maintenance and renovation needs with outside vendors and helps ensure staff are trained in operational safety. The Operations Manager also performs supervisory duties, is available for after-hours and weekend consultation and intervention, and models Catholic Charities’ commitment to respect, dignity, and ethical conduct.

Requirements

• Show genuine care and love for people, including during difficult circumstances.
• Remain calm and kind when others are upset.
• Maintain boundaries without taking situations personally.
• Thrive in a fast-paced, sometimes chaotic environment.
• Be a collaborative team player.
• Demonstrate humor, resilience, and compassion.
• Have experience working with people in crisis.
• Remain calm and respond appropriately in stressful situations and emergencies.
• Communicate effectively verbally and in writing.
• Have basic word-processing knowledge and typing ability to enter resident information.
• Understand the service population’s cultural and socioeconomic characteristics and suitable methods for meeting their needs.
• Interact effectively as a team member and independently with Agency staff and a diverse client base.
• Hold a bachelor’s degree from an accredited four-year college or university in a related field, and have three to five years of related operations experience and/or training, or an equivalent combination of education and experience.

Responsibilities

• Apply appropriate techniques and standards in program development and service delivery.
• Develop, recommend, and oversee implementation of program policies, procedures, and objectives.
• Prepare and administer the area budget within established guidelines.
• Compile accurate and timely program statistical data, monitor performance measures, and recommend improvements.
• Ensure programs and services comply with licensing, accreditation, state and federal standards, and other applicable requirements.
• Work with the local system of care to design, implement, and evaluate a collaborative, strengths-based model of care.
• Maintain professional relationships with service organizations, boards, and committees.
• Complete administrative duties accurately and on time.
• Oversee the childcare food program to ensure healthy, appropriate, and cost-effective food is served.
• Coordinate with outside sales, service, and supply agencies for facility maintenance, repairs, cleaning, bids, renovations, and special projects.
• Collaborate with management to ensure Samaritan House staff are trained in and follow operational safety policies and procedures.
• Oversee ordering and stocking systems for supplies to ensure efficiency and cost effectiveness.
• Manage repair and purchase of non-office equipment.
• Implement systems for soliciting and storing donations, especially high-cost and high-use items.
• Ensure OSHA, health, safety, and cleanliness standards are met.
• Provide on-call consultation and intervention after hours and on weekends.
• Interview, hire, train, supervise, assign and direct work, appraise performance, reward and discipline employees, and address complaints and problems.
• Promote Catholic Charities’ vision, mission, values, and Code of Ethics, and treat all persons with respect and dignity.
• Use creativity and innovation in program development and service delivery.

Benefits

• Extensive paid time off, equivalent to four weeks’ accrual for new employees and increasing with tenure.
• 15 paid holidays annually; holiday pay is included when shelter employees work a holiday.
• Paid sabbatical leave of four weeks for eligible employees after seven years of continuous full-time service.
• 403(b) retirement plan with a 4% Agency contribution and a match of up to 2% of annual compensation.
• Potential eligibility for Public Service Loan Forgiveness.
• Robust employee training curriculum, including de-escalation and safety, Mental Health First Aid, substance abuse and mental health, human trafficking, and trauma-informed care.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager