Operations Manager

Genuine Parts Company•Medford, OR

About The Position

The Operations Manager develops, manages, and delivers support services to the sales force and is responsible for the administrative services of sales. The role acts as a liaison between customers, the sales force, and distribution. It also carries supervisory and budget responsibilities.

Requirements

Typically requires a high school diploma or GED and five or more years of related experience, or an equivalent combination.
Proficiency in Microsoft Office.
Excellent communication and presentation skills with employees at all levels.
Ability to perform financial calculations and generate reports.
Demonstrated people and leadership skills, with a record of achieving positive business results.
Ability to manage multiple responsibilities and projects.
Professional, self-motivated approach and excellent interpersonal skills.
Exemplary work ethic and decision-making ability.

Nice To Haves

Industry and sales experience preferred.
Excellent driving record preferred.

Responsibilities

Maintain all sales support activities at the branch.
Train sales staff on sales-related systems, databases, and associated processes.
Provide customer support, including processing orders and advising customers about product shortages, expected delivery dates, and price changes.
Implement and maintain pricing according to established policies.
Manage the collections process and maintain overall responsibility for outstanding invoices.
Oversee branch Accounts Payable activities, including expense, inventory, and freight invoices, and debit memos.
Prepare reports related to customer inquiries, sales trends, customer complaints, delivery, or service problems.
Assist customers and suppliers in resolving order problems.
Manage branch inventory, including day-to-day maintenance of inventory levels and replenishment to meet annual turn goals.
Fill in for other lower-level roles within the branch as needed.
Perform other duties as assigned.