Operations Manager
About The Position
Compass Group is seeking an Operations Manager to help lead a premier luxury hospitality destination in Boston. The role suits a hospitality professional who thrives in fast-paced, guest-focused environments and balances operational excellence with exceptional service delivery. Working closely with senior leadership, the Operations Manager oversees daily operations, supports team development, and helps create memorable guest experiences. The operation serves discerning guests seeking elevated dining, premium amenities, and personalized service, combining culinary excellence with world-class hospitality standards. The manager partners with culinary, service, and business leaders to support a consistently high-quality experience, operational efficiency, team engagement, and client satisfaction.
Requirements
- Experience in hospitality, luxury hotels, premium foodservice, private clubs, fine dining, or guest experience-focused operations.
- Demonstrated ability to lead teams in a service-oriented environment.
- Strong organizational and problem-solving skills with attention to detail.
- Experience supporting operational performance, budgeting, labor management, or cost controls.
- Excellent communication and relationship-building abilities.
- Ability to remain adaptable and composed in a fast-paced environment.
- Commitment to delivering exceptional guest experiences through collaboration and continuous improvement.
- Familiarity with food safety, sanitation, and operational compliance standards.
- Qualified candidates must be able to perform the essential functions of the position satisfactorily, with or without reasonable accommodation.
Nice To Haves
- An associate's or bachelor's degree in Hospitality, Business, Culinary Management, or a related discipline is welcomed; equivalent professional experience is equally valued.
Responsibilities
- Support and oversee daily hospitality operations to ensure service excellence and operational consistency.
- Lead, coach, and develop front-line managers and team members while promoting inclusion, accountability, and engagement.
- Partner with culinary and service teams to deliver exceptional guest experiences.
- Monitor operational performance and implement process improvements that enhance quality and efficiency.
- Assist with labor planning, scheduling, inventory management, and cost-control initiatives.
- Ensure compliance with food safety, sanitation, health, and workplace safety standards.
- Analyze guest feedback and operational data to identify trends and opportunities for improvement.
- Collaborate with leadership on employee training, onboarding, and professional development programs.
- Support special events, VIP experiences, and high-profile service initiatives.
- Foster strong relationships with internal partners and stakeholders to ensure seamless execution of operational goals.
Benefits
- Comprehensive benefit package
- Medical
- Dental
- Vision
- Life insurance and AD&D
- Disability insurance
- Retirement plan
- Paid time off
- Paid parental leave
- Holiday time off (varies by site/state)
- Personal leave
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
- Potential eligibility for paid and/or unpaid time off benefits in accordance with applicable laws
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
