Operations Manager

Mohegan•Woodstock, NY

About The Position

The Operations Manager oversees a large, time-sensitive delivery and logistics operation to meet customer needs and expectations. The role is responsible for day-to-day operations and contributes to annual budgeting and planning. Working with the Dedicated Leadership Team and Director of Operations, the manager supports operational plans, goals, performance, and future innovations. The role leads supervisors and staff, manages dispatch and third-party relationships, and promotes safety, professionalism, and service excellence. It also maintains compliance with transportation regulations and company requirements, oversees performance management and professional development, and manages the annual operating budget.

Requirements

Post-secondary education, preferably in a transportation- or logistics-related field; a suitable combination of education and experience may also be considered.
Previous transportation-industry experience, including operations, dispatch, and/or dock supervision or management.
Advanced verbal and written communication skills.
Computer skills, including accuracy and use of Microsoft products, AS400, web-based programs, and RF scanners.
Strong troubleshooting and problem-solving skills.
Demonstrated customer relationship skills.
Strong conflict-resolution skills.
Ability to work under pressure and meet deadlines with an appropriate sense of urgency.
Ability to champion business needs collaboratively with staff and colleagues.
Results-focused.
Self-starter.
Strong commitment to workplace safety.

Nice To Haves

Knowledge of various types of equipment, such as trucks, trailers, and jacks.

Responsibilities

Work with the Dedicated Leadership Team to ensure operations meet or exceed customer and corporate requirements for unit cost, service quality, and responsiveness.
Work closely with the Director of Operations on operational plans, goals, and future innovations.
Ensure an effective preventative maintenance program for fleet and equipment.
Develop, implement, and track a monthly operational dashboard showing performance against plan elements.
Ensure external stakeholder processes are followed, including SOP, SOS, and JES.
Manage relationships with brokers, broker-drivers, customers, and support services.
Lead a safe workplace culture and ensure safety requirements are met.
Provide leadership to supervisors to align operations with customer expectations.
Promote a culture of safety, professionalism, and service excellence throughout operations.
Maintain policies and procedures to ensure compliance with federal and provincial transportation requirements.
Ensure incidents are promptly reported and documented, root causes identified, and corrective and preventative measures implemented.
Manage dispatch to schedule drivers for on-time deliveries and provide customer service reporting for customer relations.
Manage brokers and broker-drivers, including driver schedules, equipment utilization, and driver contracts.
Provide mentoring and guidance through performance management, including setting objectives, conducting reviews, making pay recommendations, and supporting development and succession planning.
Oversee professional development in support of the leadership development program.
Motivate and engage staff and develop effective peers, managers, and clients.
Contribute to the development of annual budgets.
Manage operations to an annual operating budget.
Ensure compliance with company and legislative reporting requirements.