Operations Manager

Dnata•Dulles, VA

21d•Onsite

About The Position

The Airport Operations Manager directs, assesses, monitors, evaluates, coordinates, and oversees daily operational activities, both personally and with support from facility personnel. The role oversees staffing assignments, operational safety, and adherence to company policy while maintaining a professional manner with internal and external customers. The manager drives operational excellence and uses applicable customer technologies and carrier standard operating procedures to support safe, on-time operations. The position includes hands-on airport ramp duties, including loading and unloading baggage and cargo, operating motorized equipment, connecting aircraft support equipment, and entering weight-and-balance data. The manager ensures compliance with dnata, TSA, and FAA regulations and policies, and carries out management responsibilities in accordance with organizational policies and applicable laws. The role establishes a safety-focused culture through daily observation, shift briefings and safety meetings, routine audits, training, and documented safety procedures. The manager is expected to model integrity, fairness, a positive personal attitude, and respect for others, meet the Station’s attendance standards, and perform other duties as assigned.

Requirements

Two to three years of aviation management experience.
Effective people-management, planning, and organizing skills.
Customer-focused and analytical, with good judgment; able to work under pressure and as part of a team.
Ability to deal with conflict.
Good communication skills.
Customer focus and quality awareness.
Computer proficiency, including Office 365, Word, and Excel.
Ability to work flexible working hours.
Associate degree from a college or university; or three to five years of related experience and/or training; or an equivalent combination of education and experience.
Ability to perform the stated physical duties, including lifting baggage or cargo up to 70 pounds and standing, walking, bending, stooping, crawling, and climbing stairs.

Responsibilities

Direct, assess, monitor, evaluate, coordinate, and oversee daily operational activities, personally and through facility personnel.
Oversee staffing assignments, operational safety, and adherence to company policy while maintaining professionalism with internal and external customers.
Drive excellence through appropriate disciplines and use customer technologies and individual carrier SOPs to support safe, on-time operations.
Lift and load or unload baggage and cargo weighing up to 70 pounds, including operations involving more than 100 items for a single aircraft.
Push and pull loaded and empty carts and containers; couple and uncouple carts or cargo-container dollies.
Ascend and descend jet-way stairs while carrying baggage; bend, stoop, and crawl to move and stack or unstack cargo in aircraft and containers.
Stand for up to four hours in all weather conditions to load or unload cargo and direct traffic, and walk continuously to move cargo from pallets, containers, carts, or conveyor belts.
Complete safety checklists for motorized equipment and drive or operate equipment such as tugs and belt loaders.
Read and interpret aircraft load sheets, checked baggage tags, and cargo labels; count baggage and cargo during loading and unloading.
Use a computer to enter and retrieve data for weight-and-balance purposes.
Connect aircraft support equipment, such as PC Air and GPU.
Use signalling devices to communicate with coworkers or flight crew.
Ensure compliance with dnata, TSA, and Federal Aviation Administration regulations and policies.
Carry out management responsibilities in accordance with organizational policies and applicable laws.
Promote a safety culture through daily observation, shift briefings and safety meetings, routine audits, training, and documented safety procedures.
Model integrity, fairness, a professional attitude, and respect for others.
Meet the Station’s attendance standards and perform other duties as assigned.