Operations Manager

A.P. Moller - Maersk•Chesapeake, VA

8d•$70,000 - $85,000

About The Position

The Operations Manager manages activities related to operations and development of company products, personally or through subordinate supervisors. The role leads operational functions across multiple departments, with a focus on efficient customer service, quality, productivity, safety, and loss prevention. It manages operating budgets, cost analysis, P&L accountability, labor productivity, daily work schedules, and performance against key performance indicators. The manager uses continuous improvement methods to improve productivity and process accuracy, while maintaining a clean and safe work environment. The position has overall responsibility for five subordinate supervisors and more than 45 employees across Special Projects, Shipping and Receiving, Packing, Order Processing, Routing, Inventory, and Auditing. It includes hiring, training, coaching, performance reviews, work assignment, and resolving employee complaints and problems. The role also ensures associates follow company, government, and customer requirements and handles administrative work, including production data and reports. The schedule is Monday through Friday, 7:30 a.m. to 4:30 p.m. The stated pay range is $70,000–$85,000. The work environment typically has moderate noise. Physical requirements include regular use of hands, reaching, talking or hearing, and lifting or moving items up to 50 pounds at specified frequencies.

Requirements

High school diploma or GED, or one to three months of related experience and/or training, or an equivalent combination of education and experience.
Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence and speak effectively before groups of customers or employees.
Ability to calculate figures and amounts including percentages, area, circumference, and volume, and apply basic algebra and geometry concepts.
Ability to use common-sense reasoning to follow written, oral, or diagrammed instructions and handle problems involving several concrete variables in standardized situations.
Knowledge of Microsoft Excel, Microsoft Word, and Microsoft Outlook.
Ability to perform the essential duties and meet the stated physical demands, with reasonable accommodation where applicable.

Nice To Haves

Bilingual Spanish language ability is highly desired but not required.

Responsibilities

Implement, improve, and maintain departmental operational functions to deliver effective and efficient customer service, with attention to quality, productivity, safety, and loss prevention.
Establish productivity and quality-control standards, develop budget and cost controls, and ensure adherence through follow-up and due diligence.
Manage operating budgets to meet planned annual volume, including cost analysis, P&L accountability, and labor productivity.
Work with associates at all levels to ensure procedures are followed consistently and best practices are applied.
Plan, schedule, and manage daily departmental work to meet or exceed established KPIs.
Use continuous improvement methods to enhance labor productivity and process accuracy while maintaining a clean and safe work environment.
Mentor and coach employees, administer performance reviews and disciplinary actions, and interview employment candidates.
Train assigned associates and ensure compliance with company, government, and customer policies, procedures, and regulations.
Compile, store, and retrieve production data and perform other administrative activities for effective operations management.
Determine responsibilities for organizational and staff positions to accomplish business objectives.
Direct, coordinate, and evaluate five subordinate supervisors and more than 45 employees across the Special Projects, Shipping and Receiving, Packing, Order Processing, Routing, Inventory, and Auditing departments.
Interview, hire, and train employees; plan, assign, and direct work; appraise performance; reward and discipline employees; and address complaints and resolve problems.