Operations Manager

Allied Universal • Louisville, KY

15d

About The Position

Allied Universal is hiring an Operations Manager to lead delivery of security services across assigned client sites. The role oversees frontline hiring, staffing, scheduling, training, payroll, employee relations, and operational compliance. It serves as a support and escalation point for employees and clients, while promoting service quality, workforce stability, contractual staffing levels, and consistent operations.

The Operations Manager manages selection and placement of security professionals and first-line supervisors; develops career and performance improvement plans; makes job offers and transfers; and maintains an active list of open posts. The manager creates and maintains schedules in WinTeam, ensures coverage and contract compliance, manages overtime, and maintains qualified flex staffing. The role also manages weekly payroll and timekeeping, addresses payroll discrepancies, and handles pay-related matters and associated proceedings.

The manager conducts counseling and disciplinary sessions, initiates and documents separations, maintains employee morale, and communicates and trains staff on post-specific procedures. The role requires leadership experience in a high-volume workforce environment, team-building ability, client-relations skills, computer proficiency, and an understanding of basic financial principles.

Requirements

• High school diploma or equivalent.
• Current driver’s license if driving a company or personal vehicle for business purposes.
• Meet applicable state and local licensing requirements, which may be required before employment.
• At least three years of leadership experience in a high-volume workforce environment, preferably in the protective service industry.
• Work experience successfully building and developing teams.
• Leadership skills that foster teamwork, innovation, agility, client relations, and achievement of results.
• Ability to maintain a profitable book of business through collaboration and results-oriented problem-solving that supports client and employee growth and satisfaction.
• Proficiency with web-based applications and computer systems, including Microsoft Office and Business Intelligence tools for metrics analysis, reporting, automation, and presentations.
• Networking skills and commitment to safety and trust, including participation in local community, client, and industry events.
• Basic understanding of financial principles, including budgeting and financial reporting, and ability to interpret simple financial data to support decisions.

Nice To Haves

• College degree in criminal justice, business administration, or a related field.
• Experience managing a dispersed workforce in a multi-location operation.
• Law enforcement, military, contract or proprietary security services, or facility management experience.
• American Society of Industrial Security (ASIS) Certified Protection Professional (CPP) certification.
• Previous payroll, billing, and scheduling experience.
• Aptitude with security systems, including CCTV, access control, and badge administration.
• Graduation from a certified public safety academy, such as law enforcement, firefighter/paramedic, or corrections officer training.

Responsibilities

• Manage selection and placement of security professionals, including first-line supervisors.
• Design and implement career development and performance improvement plans; evaluate low-performing employees for replacement, upgrade, or transfer.
• Make initial job offers and job transfers in accordance with company procedures and post contract requirements; maintain and publish the weekly Open Post List and manage job openings.
• Create, modify, and maintain post schedules in WinTeam to ensure adequate coverage.
• Staff positions according to contract requirements, manage branch overtime through scheduling and staffing, and maintain a qualified pool of flex personnel for backfill.
• Maintain proactive contact with Security Professionals to support utilization, training, and readiness for placement.
• Review the weekly No Hours Report with branch Human Resources staff and disposition employees with no hours in accordance with company policies.
• Receive weekly timesheets, update WinTeam schedules as needed, and run weekly payroll according to company procedures.
• Maintain payroll records, resolve discrepancies promptly, and communicate resolution status to affected employees.
• Follow timekeeping and break policies, document required acknowledgements, and conduct weekly audits of timekeeping records.
• Process and distribute final paychecks, anniversary bonuses, and other pay-related items.
• Represent the company in unemployment and workers’ compensation hearings, union meetings where applicable, state agency activities, depositions, and other liability matters.
• Conduct and document disciplinary and counseling sessions, with appropriate follow-up.
• Initiate and execute termination procedures and meetings as needed, completing required documentation.
• Promote employee morale and retention through proactive communication and timely problem resolution, and apply hiring, counseling, disciplinary, and termination procedures consistently.
• Enforce post-specific policies and procedures through communication and training; use field training staff as needed.

Benefits

• Medical, dental, and vision coverage.
• Basic life and AD&D insurance.
• Retirement plan.
• Disability insurance.
• Eight paid holidays annually.
• Five sick days and four personal days.
• Vacation accrued at 3.08 hours biweekly; unused vacation is paid out only where required by law.
• Potential bonus opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED