Operations Manager

City of New York•New York City, NY

22h

About The Position

The Operations Manager oversees operations during an assigned tour at an ACS secure juvenile detention facility, planning, monitoring, and evaluating programs related to the supervision, conduct, and order of youth in care. The role may provide facility operations coverage in the absence of the Assistant Commissioner of Operations. It manages staffing and scheduling, supports the selection of candidates, and implements and evaluates practices to maintain operational safety and security for youth and staff. The manager monitors coordination of services for youth—including education, recreation, medical, and social services—and works with staff to interpret and implement agency policies and procedures. The position includes incident review and follow-up, investigations of child abuse allegations and critical incidents, preparation of managerial reports and corrective action plans, inspection of living units, and assessment of operational needs. It also oversees City Time-related issues and maintains controls to support effective program operations.

Requirements

A master’s degree in social work from an accredited school of social work and four years of full-time, paid professional experience in a child care institution or group work with children in a child care setting, including two years in an administrative capacity; or
A master’s degree from an accredited college in sociology, psychology, education, public administration, or a closely related field and five years of full-time, paid professional experience in a child care institution or group work with children in a child care setting, including two years in an administrative capacity; or
Education and/or experience equivalent to either of the stated pathways; all candidates must have two years of administrative experience in a child care setting.

Responsibilities

Manage operations of an assigned tour at a secure detention facility by planning, monitoring, and evaluating programs concerning the supervision, conduct, and order of youth in care.
Provide coverage for facility operations when the Assistant Commissioner of Operations is absent.
Interview and select candidates for vacancies assigned to secure detention.
Manage staff scheduling, absenteeism, and overtime reduction.
Implement policies and evaluate current practices to maintain operational safety and security for youth and staff.
Monitor and ensure the Associate Youth Development Specialist coordinates youth activities and services during a work tour, including education, recreation, medical, and social services.
Hold individual and group conferences with staff about agency policies and procedures, approaches to behavioral and adjustment issues, and staff skills in observing, recording, and addressing these issues.
Perform Safe Crisis Management (SCM) and ensure staff meet SCM training requirements.
Review incident reports for legibility, accuracy, and required identifiers.
Review video as part of incident follow-up to identify successes and trends affecting incidents.
Investigate child abuse allegations and critical incidents through interviews and video review; prepare managerial reports and submit corrective action plans to the facility’s Assistant Commissioner within 24 hours of occurrence.
Assess critical areas on the assigned tour and formulate action plans to address operational needs.
Conduct tours of inspection of assigned living units.
Establish and maintain a managerial control system to ensure effective program operations.
Oversee, monitor, and resolve City Time-related issues.