Operations Manager

SP Plus•Cincinnati, OH

About The Position

SP+, a Metropolis company, is an artificial intelligence company using computer vision to provide checkout-free parking experiences. The Operations Manager oversees a parking location, ensuring strong client service, effective staffing and supervision, secure and compliant operations, profitability, facility maintenance, and safety. The position also handles general accounting duties and coordinates procurement and vendor service needs.

Requirements

Ability to lead, manage, and motivate a diverse group of team members.
Ability to react and solve problems quickly.
Experience using computer applications and systems, such as Microsoft Office Suite.
Ability to learn internal computer programs.
Must possess a valid state-issued driver’s license with a current address and an acceptable driving record.

Nice To Haves

Passion for exceeding expectations in customer experience and client satisfaction, including finding unique ways to solve problems.
Prior experience developing budgets and reviewing profit and loss (P&L).

Responsibilities

Resolve client requests and concerns efficiently and communicate proactively about operational improvements.
Hire, develop, train, and supervise a diverse team of employees.
Determine appropriate staffing levels to complete duties, provide a superior customer experience, and support daily operations.
Ensure parking, security, and cash-control procedures are followed.
Maximize profitability through revenue development, facility marketing, cash controls, expense reviews, and budget management.
Identify the location’s procurement and vendor service needs.
Perform general accounting duties, including accounts payable, payroll, and petty cash.
Monitor facility maintenance and cleanliness standards.
Monitor and review damage claims.
Recommend and implement plans or programs to improve operational safety and prevent similar claims from recurring.
Implement policies and procedures to ensure compliance with OSHA laws.