Operations Manager - Fleet Services

Ryder Supply Chain Solutions • Conestoga Township, PA

1d

About The Position

The Operations Manager II manages operations and personnel at locations with up to 350 equivalent truck units. The role may oversee Operations Supervisors, Technicians-In-Charge, Customer Service Coordinators, technicians, service employees, and/or a Parts Responsible Person. The manager achieves business objectives and labor requirements through direct involvement and limited delegation, balancing customer needs with financial, operating, quality, safety, and asset targets. The position is accountable for location performance against assigned metrics and for compliance with company processes, Standard Operating Procedures, and Standard Repair Practices. It may also serve as a development position for the Senior Operations Manager role.

The role oversees maintenance operations across operations planning, labor and personnel management, customer relationships, financial performance, assets, quality, and safety. It is based in Conestoga, Pennsylvania, and includes 1–10% travel. The position is salaried, with compensation listed at $75,000 and potential eligibility for an annual bonus, commission, and/or long-term incentive plan based on position level and type.

Requirements

• High school diploma or GED required.
• Three or more years of experience in an operations environment, or demonstrated success in a Ryder role.
• One to two or more years of supervisory experience required.
• Demonstrated success performance-managing teams and leading, training, and developing the workforce, including delegation and oversight.
• Understanding of labor, financial, operating, quality, safety, and asset processes and related metrics.
• Strong personal accountability and a track record of achieving results.
• Effective verbal and written communication skills.
• Proficiency in basic computer skills and the Microsoft Office environment.
• Demonstrated commitment to a safe work environment, quality execution, and customer service, evidenced by prior experience and performance.
• Ability to travel 1–10%.

Nice To Haves

• Associate's degree preferred.
• Bachelor's degree preferred.
• Ability to use reporting systems to obtain data for analysis and decision-making preferred.
• Intermediate experience with Microsoft Word and Excel preferred.
• Fleet Management Software experience preferred.
• Maintenance and technical experience in a shop environment preferred.

Responsibilities

• Execute work analysis, vehicle planning and scheduling, technician work assignment, productivity tracking and optimization, shift and shop meetings, and repair-order review and approval.
• Plan labor by evaluating incoming work, allocating resources, balancing shift schedules, and level-loading workload to improve efficiency and productivity.
• Optimize shop labor, the mix of straight time, overtime, and outside repair, and shift patterns to align qualified technician hours with equipment availability and customer operating hours.
• Oversee execution of the Automated Planning System (APS).
• Manage, train, develop, and performance-manage assigned personnel; coordinate technical training; recommend staffing changes; and oversee recruiting, hiring, onboarding, payroll, and succession planning.
• Manage customer relationships, resolve issues, support satisfaction and retention, execute customer communications, maintain uptime, and meet delivered-in-time-promised objectives.
• Collaborate with Sales to develop the service requirements portion of Customer Care Plans, and conduct customer visits and annual reviews as required.
• Implement maintenance budget and location P&L cost controls; execute maintenance initiatives; optimize net maintenance cost per unit; and support customer retention and Maintenance CSI through the Maintenance Promise.
• Work with vendor sourcing to identify vendors; verify third-party invoices and outsourced work quality; and oversee purchase orders, invoice reconciliation, fuel reconciliation, and liquid inventories.
• Execute customer bill-back and warranty processes, including identifying and approving bill-back opportunities, documenting and reporting rebillable work, and maximizing warranty recovery.
• Maintain data integrity in the Shop Management Online system.
• Maintain assigned locations and 6S standards; assess and recommend tooling and equipment; execute asset initiatives; oversee vehicle specifications and in-service/out-service processes; and contribute to asset management reviews.
• Ensure vehicle specifications are recorded in SAM and manage parts inventory in accordance with policies and procedures.
• Collaborate with Rental on preventive maintenance scheduling, asset utilization and readiness, substitutes, VMI, and wash logs.
• Oversee quality inspections of preventive maintenance and repairs, including in-process reviews of non-PM work; lead breakdown root-cause analysis and corrective actions; and escalate issues to the Technical Assistance Center when necessary.
• Monitor shop-floor activity to support accurate technician diagnosis and optimal parts and component yield; ensure mandatory compliance items and shop quality metrics are met.
• Develop and implement quality audit corrective action plans and continuous improvement programs; maintain documentation required by local, state, federal, and customer requirements.
• Ensure a safe workplace, provide guidance on safety initiatives, maintain vehicle cleanliness and repair quality, and comply with safety, state, and EPA requirements.
• Perform other duties as assigned.

Benefits

• Medical, prescription, dental, vision, life insurance, and disability insurance options.
• Paid time off for vacation, illness, bereavement, family leave, and parental leave.
• Tax-advantaged 401(k) retirement savings plan.
• 401(k) employer match.
• Discount on shares.
• Potential eligibility for an annual bonus, commission, and/or long-term incentive plan based on position level and type.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED