Operations Manager Trainee - Fleet Services

Ryder Supply Chain Solutions • Moonachie, NJ

2d • Onsite

About The Position

The Operations Management Trainee supports the shop management process and assists with cost savings, customer retention, and metric-based initiatives. The role works cross-functionally with Operations, Asset Management, Sales, Quality, and Rental Management. This fast-paced training program provides industry knowledge, skills, and resources to develop an operations and fleet maintenance background, with advancement based on performance. The stated progression path is to Operations Supervisor. The position offers paid training in how to manage a heavy-duty truck repair shop. Relocation within the business unit is required at the conclusion of the training program.

The position is located in Moonachie, New Jersey, and is scheduled Monday through Friday, 10:00 a.m. to 6:30 p.m. Work schedules may change as the trainee progresses. The position is salaried, with a stated pay range of $58,000 to $58,000. Ryder offers health and welfare benefits, paid time off, and a 401(k) retirement savings plan for full-time employees.

Requirements

• Completed bachelor's degree is required.
• Strong PC skills, including spreadsheet and word-processing software packages, at an advanced level are required.
• Basic understanding of business finance, controls, and metrics is required.
• Detail-oriented, with excellent follow-up practices.
• Strong verbal and written communication skills.
• Ability to instill commitment to organizational goals.
• Ability to multitask and stay organized, with excellent time management and prioritization skills.
• Flexibility and self-motivation to excel in a fast-paced environment.
• Strong mechanical skills.
• Effective interpersonal and influencing skills.
• Ability to build and maintain professional relationships across organizational levels, including peers, work groups, customers, and supervisors.
• Ability to work independently and as a member of a team.
• Willingness to relocate within the business unit after completing the training program.

Nice To Haves

• One or more years of customer service experience with issue-resolution experience.

Responsibilities

• Support the shop management process and contribute to cost savings, customer retention, and metric-based initiatives.
• Manage customer relationship activities by providing quality customer interface, proactive customer management, issue resolution, and customer satisfaction.
• Coordinate with the rental department to maximize utilization without compromising lease customers.
• Partner with Sales staff on customer calls to pursue new business and improve customer satisfaction.
• Manage running costs and maintenance overheads, ensuring policies and processes are followed to optimize costs.
• Coordinate with Maintenance, Asset Management, Sales, and Marketing to support customer satisfaction.
• Ensure accurate preventive maintenance scheduling and follow-up, breakdown management, and vehicle status updates.
• Oversee Technician work planning to support efficiency, training, and flexibility.
• Perform other duties as assigned.

Benefits

• Medical insurance
• Prescription drug coverage
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance options
• Paid time off for vacation, illness, bereavement, family leave, and parental leave
• 401(k) retirement savings plan

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level