Operations Management Trainee - Fleet Services

Ryder•Austin, TX

4d•Onsite

About The Position

The Operations Management Trainee supports the shop management process and assists with cost savings, customer retention, and metric-based initiatives. The role works cross-functionally with Operations, Asset Management, Sales, Quality, and Rental Management. The fast-paced training program provides industry knowledge, skills, and resources to develop an operations and fleet maintenance background, including learning how to manage a heavy-duty truck repair shop. The stated progression path is to Operations Supervisor, with advancement based on performance. The position is based in Austin, Texas, and is scheduled Monday through Friday, 7:00 a.m. to 3:30 p.m. Schedules may change as the trainee progresses through the program. Relocation within the business unit is required at the conclusion of training. Compensation is salaried, paid weekly, and listed at $63,000–$65,000. The position may also be eligible for an annual bonus, commission, and/or long-term incentive plan depending on level or type.

Requirements

Completed bachelor's degree (four-year college degree).
Strong PC knowledge and skills, including spreadsheet and word-processing software packages (advanced level required).
Basic understanding of business finance, controls, and metrics (beginner level required).
Detail-oriented, with excellent follow-up practices.
Strong verbal and written communication skills.
Ability to instill commitment to organizational goals.
Ability to multitask, stay organized, manage time effectively, and prioritize work.
Flexibility and self-direction to excel in a fast-paced environment.
Strong mechanical skills.
Effective interpersonal and influencing skills.
Ability to create and maintain professional relationships across organizational levels, including peers, work groups, customers, and supervisors.
Ability to work independently and as a member of a team.
Relocation within the business unit at the conclusion of the training program is required.

Nice To Haves

One year or more of customer service experience with issue-resolution experience.

Responsibilities

Manage customer relationship activities through quality customer interaction, proactive customer management, issue resolution, and customer satisfaction.
Coordinate with the rental department to maximize utilization without compromising lease customers.
Partner with Sales staff on customer calls to support new business and increase customer satisfaction.
Manage running costs and maintenance overheads.
Ensure policies and processes are followed to optimize running costs and maintenance overhead.
Coordinate with Maintenance, Asset Management, Sales, and Marketing to ensure customer satisfaction.
Ensure accurate preventive maintenance scheduling and follow-up, breakdown management, and vehicle status updates.
Oversee Technician work planning to promote efficiency, training, and flexibility.
Perform other duties as assigned.