Operations Management Trainee - Fleet Services

Ryder Supply Chain Solutions • Buford, GA

1d

About The Position

The Operations Management Trainee supports the shop management process and assists with cost savings, customer retention, and metric-based initiatives. The role works cross-functionally with Operations, Asset Management, Sales, Quality, and Rental Management. The fast-paced training program provides industry knowledge and skills in operations and fleet maintenance, with the opportunity to develop a career path at Ryder. The expected progression is to an Operations Supervisor. The position offers paid training in how to manage a heavy-duty truck repair shop.

The role is based in Buford, Georgia. The posted schedule is Tuesday through Saturday, 7:00 a.m. to 3:30 p.m.; schedules may change as the trainee progresses. Relocation within the business unit is required at the conclusion of the training program. Compensation is salaried, with a stated range of $55,000 to $55,000.

Requirements

• Completed bachelor's degree is required.
• Strong PC skills, including spreadsheet and word-processing software packages, at an advanced level are required.
• Beginner-level understanding of business finance, controls, and metrics is required.
• Detail orientation and excellent follow-up practices are required.
• Strong verbal and written communication skills are required.
• Ability to instill commitment to organizational goals is required.
• Ability to multitask, stay organized, manage time effectively, and prioritize work is required.
• Flexibility and self-drive to excel in a fast-paced environment are required.
• Strong mechanical skills are required.
• Effective interpersonal and influencing skills are required.
• Ability to build and maintain professional relationships across organizational levels, including peers, work groups, customers, and supervisors, is required.
• Ability to work independently and as part of a team is required.

Nice To Haves

• One year or more of customer service experience with issue-resolution experience.

Responsibilities

• Manage customer relationship activities through quality customer interface, proactive customer management, issue resolution, and customer satisfaction.
• Coordinate with the rental department to maximize utilization without compromising lease customers.
• Partner with Sales staff on customer calls to pursue new business and increase customer satisfaction.
• Manage running costs and maintenance overheads, ensuring policies and processes are followed to optimize them.
• Coordinate with Maintenance, Asset Management, Sales, and Marketing to ensure customer satisfaction.
• Ensure accurate preventive maintenance scheduling and follow-up, breakdown management, and vehicle status updates.
• Oversee Technician work planning for efficiency, training, and flexibility.
• Relocate within the business unit at the conclusion of the training program.
• Perform other duties as assigned.

Benefits

• Medical insurance
• Prescription coverage
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• Paid time off for vacation, illness, bereavement, family, and parental leave
• 401(k) retirement savings plan
• 401(k) employer match
• Discount on shares
• The position may be eligible for an annual bonus, commission, and/or long-term incentive plan, depending on level and/or type.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level