Operations Management Trainee - Fleet Services

Ryder Supply Chain Solutions • Newark, NJ

1d • $58,000 - $60,000

About The Position

The Operations Management Trainee supports the shop management process and assists with cost savings, customer retention, and metric-based initiatives. The role works across Operations, Asset Management, Sales, Quality, and Rental Management, providing broad exposure to the business while developing operations and fleet maintenance skills. The position is a paid training opportunity to learn how to manage a heavy-duty truck repair shop, with potential career progression to Operations Supervisor based on performance. Relocation within the business unit is required at the conclusion of the training program.

The position is located in Newark, New Jersey. The stated schedule is Monday through Friday, 2:00 p.m. to 10:30 p.m.; schedules may change as the trainee progresses. Salary is paid weekly, with a stated range of $58,000 to $60,000.

Requirements

• Completed bachelor's degree is required.
• Strong PC skills, including spreadsheet and word processing software, are required.
• Basic understanding of business finance, controls, and metrics is required.
• Detail orientation and excellent follow-up practices.
• Strong verbal and written communication skills.
• Ability to instill commitment to organizational goals.
• Ability to multitask, stay organized, manage time effectively, and prioritize work.
• Flexibility and self-direction in a fast-paced environment.
• Strong mechanical skills.
• Effective interpersonal and influencing skills.
• Ability to build and maintain professional relationships across organizational levels, including peers, work groups, customers, and supervisors.
• Ability to work independently and as part of a team.

Nice To Haves

• One or more years of customer service experience involving issue resolution.

Responsibilities

• Support customer relationship activities through quality customer interaction, proactive customer management, issue resolution, and customer satisfaction.
• Coordinate with the rental department to maximize utilization without compromising lease customers.
• Partner with Sales staff on customer calls to pursue new business and increase customer satisfaction.
• Manage running costs and maintenance overhead, ensuring policies and processes are followed to optimize costs.
• Coordinate with Maintenance, Asset Management, Sales, and Marketing to support customer satisfaction.
• Ensure accurate preventive maintenance scheduling and follow-up, breakdown coordination, and vehicle status updates.
• Oversee Technician work planning for efficiency, training, and flexibility.
• Relocate within the business unit at the conclusion of the training program.
• Perform other duties as assigned.

Benefits

• Medical, prescription, dental, and vision insurance options
• Life and disability insurance options
• Paid time off for vacation, illness, bereavement, family, and parental leave
• Tax-advantaged 401(k) retirement savings plan
• 401(k) employer match
• Discount on shares
• Potential eligibility for an annual bonus, commission, and/or long-term incentive plan

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level