Operations Management Trainee - Fleet Services

Ryder Supply Chain Solutions • Savage, MD

1d

About The Position

The Operations Management Trainee supports the shop management process and helps advance cost savings, customer retention, and metric-based initiatives. The role works cross-functionally with Operations, Asset Management, Sales, Quality, and Rental Management. Trainees develop operations and fleet maintenance knowledge while learning to manage a heavy-duty truck repair shop. The role is a fast-paced training opportunity with career progression based on performance; the stated ideal progression is to Operations Supervisor. Relocation within the business unit is required at the conclusion of the training program.

The position is based in Savage, Maryland, and is scheduled Monday through Friday, initially from 5:30 a.m. to 2:00 p.m. Work schedules may change as the trainee progresses. Compensation is salaried at $55,000, paid weekly.

Requirements

• Completed bachelor's degree (four-year college degree) required.
• Strong PC skills, including spreadsheet and word-processing software, required at an advanced level.
• Basic understanding of business finance, controls, and metrics required.
• Detail-oriented with excellent follow-up practices.
• Strong verbal and written communication skills.
• Ability to instill commitment to organizational goals.
• Ability to multitask, stay organized, manage time effectively, and prioritize work.
• Flexibility and self-motivation to excel in a fast-paced environment.
• Strong mechanical skills.
• Effective interpersonal and influencing skills.
• Ability to create and maintain professional relationships across organizational levels, including peers, work groups, customers, and supervisors.
• Ability to work independently and as part of a team.

Nice To Haves

• One or more years of customer service experience with issue-resolution experience.

Responsibilities

• Provide quality customer interface, proactive customer management, issue resolution, and customer satisfaction.
• Coordinate with the rental department to maximize utilization without compromising lease customers.
• Partner with Sales staff on customer calls to support new business and increased customer satisfaction.
• Manage running costs and maintenance overheads, ensuring policies and processes are followed to optimize costs.
• Coordinate with Maintenance, Asset Management, Sales, and Marketing to ensure customer satisfaction.
• Ensure accurate preventive maintenance scheduling and follow-up, breakdown management, and vehicle status updates.
• Oversee Technician work planning to support efficiency, training, and flexibility.
• Relocate within the business unit upon completion of the training program.
• Perform other duties as assigned.

Benefits

• Medical insurance
• Prescription coverage
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• Paid time off for vacation, illness, bereavement, family leave, and parental leave
• Tax-advantaged 401(k) retirement savings plan
• Position may be eligible for an annual bonus, commission, and/or long-term incentive plan based on level and/or type

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level