Operations Manager Trainee - Fleet Services

Ryder • Hartford, CT

6d • Onsite

About The Position

The Operations Management Trainee supports the shop management process and assists with cost savings, customer retention, and metric-based initiatives. The role works cross-functionally with Operations, Asset Management, Sales, Quality, and Rental Management. This fast-paced training program provides industry knowledge, skills, and resources to build an operations and fleet maintenance background, including learning how to manage a heavy-duty truck repair shop. Career progression is based on performance, with Operations Supervisor identified as the ideal next role. Relocation within the business unit is required at the conclusion of the training program.

The position is located in Hartford, Connecticut, and is scheduled Monday through Friday from 7:00 a.m. to 3:30 p.m. Schedules may change as the trainee progresses. Compensation is salaried, with a stated range of $60,000 to $62,000. The position may also be eligible for an annual bonus, commission, and/or long-term incentive plan, depending on level and type.

Requirements

• Completed bachelor's degree; a four-year college degree is required.
• Advanced PC knowledge and skills, including spreadsheet and word-processing software packages.
• Beginner-level basic understanding of business finance, controls, and metrics.
• Detail-oriented, with excellent follow-up practices.
• Strong verbal and written communication skills.
• Ability to instill commitment to organizational goals.
• Ability to multitask, stay highly organized, manage time effectively, and prioritize work.
• Flexibility and self-drive to excel in a fast-paced environment.
• Strong mechanical skills.
• Effective interpersonal and influencing skills.
• Ability to create and maintain professional relationships across organizational levels, including peers, work groups, customers, and supervisors.
• Ability to work independently and as a team member.

Nice To Haves

• One or more years of customer service experience with issue-resolution experience.

Responsibilities

• Support the shop management process and assist with cost savings, customer retention, and metric-based initiatives.
• Provide quality customer interface, proactive customer management, issue resolution, and customer satisfaction.
• Coordinate with the rental department to maximize utilization without compromising lease customers.
• Partner with Sales staff on customer calls to pursue new business and improve customer satisfaction.
• Manage running costs and maintenance overheads, and ensure policies and processes are followed to optimize them.
• Coordinate with Maintenance, Asset Management, Sales, and Marketing to ensure customer satisfaction.
• Ensure accurate preventive maintenance scheduling and follow-up, breakdown coordination, and vehicle status updates.
• Oversee Technician work planning for efficiency, training, and flexibility.
• Perform other duties as assigned.

Benefits

• Medical insurance
• Prescription coverage
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• Paid time off for vacation, illness, bereavement, family, and parental leave
• Tax-advantaged 401(k) retirement savings plan
• Potential eligibility for an annual bonus, commission, and/or long-term incentive plan

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level