Operations Manager

Lineage Logistics•Jessup, MD

11d

About The Position

The Operations Manager oversees warehouse operational activities, including budgeting, labor scheduling, space and equipment, safety and security, housekeeping, and sanitation. The role ensures that people, processes, and technology support customer service standards. The manager leads and develops direct reports, improves operating procedures, coordinates product availability with other teams, and works toward company performance goals. The position also involves machinery and material-handling equipment and may require work in cold-storage or dry-storage temperatures, with company-provided protective equipment and freezer gear.

Requirements

At least 5 years of warehouse operations or direct warehouse management experience.
Experience with a Warehouse Management System (WMS).
Demonstrated management skills, especially in guiding and developing a team, customer service, communications, and planning.
Ability to effectively present information to customers, clients, and employees.
Proficiency with computers, including Microsoft Office Suite.
Ability to work in temperatures as low as -20°F/-25°C in cold-storage sites or up to 100°F/37°C in dry-storage sites while wearing company-provided personal protective equipment and freezer gear.
Ability to lift at least 40 lbs./18 kgs.; weight may be greater depending on the facility.
Ability to work a flexible schedule and shift, including weekends if needed.
Comfort with varying noise levels, which can sometimes be loud.

Responsibilities

Manage, train, provide performance feedback to, and assign duties to direct reports to support productivity, efficiency, and effectiveness.
Continuously improve procedures for verifying incoming and outgoing shipments, handling and dispositioning merchandise, and maintaining warehouse inventory.
Partner with sales, inventory control, and operations support to ensure product availability.
Plan long-range labor needs based on sales forecasts and management input.
Facilitate achievement of company KPIs for cost, productivity, customer service, profits, and team members.
Operate the facility in compliance with health, safety, and environmental regulations and promote a culture of safety.
Analyze operational reports, identify trends, and recommend solutions to management.
Build and maintain partnerships with departments such as Finance, HR, Sales, and Continuous Improvement.
Work with machinery and material-handling equipment.