Operations Manager

Ironclad Powered by Mersino•Sherwood, OR

About The Position

The Operations Manager is responsible for driving the operational success of the business. The role oversees safety initiatives and training and implements and evaluates key performance indicators and standard operating procedures. Success is achieved by executing short- and long-term strategies that enhance operational excellence in safety, quality, delivery, cost control, and inventory management. The manager supports operations across the branch network, collaborating with branch, regional, and corporate teams to meet strategic goals and customer needs. The position includes optimizing fleet and labor utilization, managing inventory and capacity planning, training service employees, assessing branch performance, and ensuring safe, timely, cost-effective, high-quality service. IRONCLAD powered by Mersino is a national provider of liquid storage, dewatering, and environmental rental solutions serving energy, industrial, petrochemical, and construction markets. The company provides rental fleet, engineered water management, and liquid containment solutions.

Requirements

At least 5 years of leadership experience in manufacturing operations, including budget management and executing business strategies.
Proven ability to manage cross-departmental relationships and work with executive and field leadership.
Experience leading continuous improvement initiatives.
Ability to manage multiple projects in a dynamic, fast-paced environment.
Strong attention to detail and focus on improving quality and performance.
Excellent customer presentation and communication skills.
Ability to work in culturally diverse, matrixed organizations.
Proficiency in MS Office and CRM software, including Salesforce.

Nice To Haves

Bachelor's degree preferred, with relevant field experience.
Experience in leasing, such as construction materials or auto-leasing, or in related industries such as logistics or transportation.
Experience with MS Project and SAP.

Responsibilities

Ensure compliance with Ironclad Safety, Transportation, and Environmental Policies, supporting health and safety through training, assessments, and workplace improvements.
Implement and maintain standard work instructions through training and communication initiatives.
Collaborate with Branch Managers, Regional Managers, and corporate departments to execute strategic initiatives and meet Key Performance Indicators (KPIs).
Optimize fleet and labor utilization to meet customer demand in alignment with Operations Directors.
Conduct quarterly inventory counts for fleet, rolling stock, and PPE to ensure proper maintenance and accountability.
Use capacity planning tools to support Unit on Rent (UOR) growth and manage Value Added Products and Services (VAPS) inventory.
Train and monitor service employees on Standard Work Instructions, ensuring branch staffing and process implementation.
Provide safe, timely, cost-effective, and high-quality delivery of services through proper systems and support.
Lead periodic branch assessments to evaluate performance and drive training and development.
Use the Net Promoter Score (NPS) system to address internal issues and ensure customer satisfaction.
Ensure on-time deliveries and returns, and high product quality, including <60-day calls and First Time Quality.