Operations Manager

Summit Hospitality Incorporated•Charlotte, NC

About The Position

The PM Operations Manager for the Hotel Division of Summit Hospitality Group leads the front desk operation, including staff training, interdepartmental communications, and scheduling. The role requires strong communication and people skills, urgency in resolving guest concerns, and a friendly approach focused on guest satisfaction. The manager ensures adherence to corporate policies, procedures, and franchise brand standards, and provides day-to-day food and beverage leadership support to The Asbury Restaurant. The position is responsible for short- and long-term planning and management of Front Office operations, budget and labor planning in collaboration with the Hotel Manager, staffing, guest room inventory, employee coaching, and operational tasks such as invoice coding, deposits, accounts receivable, petty cash, and room inspections. The position requires a 50-hour work week that includes weekends and evenings. Hours beyond 50 must be approved in advance for non-exempt associates. The manager must be able to work all shifts and cover open shifts as needed.

Requirements

A minimum of 2–5 years of experience with name-brand hotel or restaurant companies.
Food and beverage leadership experience is required.
Service-oriented style with professional presentation and interpersonal skills.
Clear, concise written and verbal communication skills in English.
Proficiency in Microsoft applications and Excel.
High energy, an entrepreneurial spirit, and the ability to motivate others.
Ability to work all shifts, including weekends and evenings.
Ability to work a 50-hour week, including weekends and evenings; for non-exempt associates, hours beyond 50 require advance supervisor approval.
Valid driver's license.
Ability to lift 25 pounds and to sit, stand, and move for extended periods.

Nice To Haves

2–5 years of progressive management experience preferred.
A degree in hotel or hospitality management is an asset.
Interest in career progression in hotel or hospitality management roles.

Responsibilities

Plan and manage the hotel's Front Office operations in the short and long term.
Develop and recommend the hotel's budget and labor cost plans in collaboration with the Hotel Manager.
Adhere to the approved budget for hotel operations.
Ensure staffing levels support customer service goals.
Maintain guest room inventory.
Coach and counsel employees to meet corporate and brand service standards and procedures.
Perform Front Office staff tasks as needed to facilitate service.
Code invoices, manage daily deposits and accounts receivable, schedule staff, process and protect petty cash, and conduct room inspections.
Maintain effective communication with the Housekeeping Department.
Maintain information on prices, rates, special packages, and programs.
Investigate, analyze, resolve, and report guest complaints in a timely manner.
Set expectations, lead employees, manage processes, and hold people accountable for agreed-upon tasks and responsibilities.
Cover open shifts due to call-offs or low business levels.
Develop and train subordinates.
Inspect public areas and ensure cleanliness.
Provide day-to-day operational leadership support to The Asbury Restaurant.