Operations Manager

CVS Health•Charleston, SC

About The Position

The Operations Manager is a member of the CVS/pharmacy Store Management team and helps advance the company’s purpose of supporting people on their path to better health. The role drives store execution and performance while building consumer loyalty through excellent customer service. Under the supervision of the Store Manager, the Operations Manager helps maintain an engaged and productive store team through leadership, initiative, and leading by example. The position supports the Store Manager in the overall leadership and strategic operation of the store, including store management and policy implementation, sales and inventory management, employee staffing, training and development, financial management, and customer service leadership. This role is not part of the CVS/pharmacy Retail Management Development Program and does not provide direct promotion to Store Manager. The role requires a full-time flexible schedule, including some early morning, overnight, and weekend shifts; overtime may be needed, as may responding to urgent store issues. The anticipated schedule is 40 hours per week. The typical pay range is $18.00–$28.00 per hour, with the actual offer depending on factors such as experience, education, and geography.

Requirements

Deductive reasoning ability, advanced analytical skills, and computer skills.
Advanced communication, leadership, supervision, and influencing skills.
Ability to work a full-time flexible schedule, including some early morning, overnight, and weekend shifts.
Ability to work overtime as needed.
High school diploma or equivalent is preferred but not required.

Nice To Haves

Experience as a retail manager or supervisor.

Responsibilities

Lead others and work effectively with store crews.
Supervise, assign, and direct store crew activities.
Communicate information to store crew and supervisors openly and in a timely manner.
Support the Store Manager with action plans for operational and service improvement.
Assist customers with questions, problems, and complaints.
Promote CVS customer service practices by greeting customers, offering help, and thanking them.
Support the Store Manager in store management, supervision, policy implementation, sales and inventory management, staffing, training and development, financial management, and customer service leadership.
Help maintain an engaged and productive store team through leadership, initiative, and leading by example.
Respond to urgent store issues when they arise.