Operations Manager

The Community Group•Lawrence, MA

About The Position

The Operations Manager for Early Learning provides day-to-day management of the operational elements of the early learning program. This is a full-time, exempt (salaried) position. The role supports quality service, regulatory compliance, enrollment, family documentation, program records, and administrative operations across assigned program sites. The Operations Manager collaborates with Program Managers/Directors, other Operations Managers, Office Managers, Business Office personnel, and the Center Team.

Requirements

Department of Early Education and Care Director I or II certification.
Knowledge of EEC regulations and licensing requirements.
Experience working with children.
Experience collaborating with and/or managing other adults, directly or indirectly.
Exceptional organizational skills and ability to manage time effectively.
Ability to prioritize and take initiative.
Ability to communicate effectively orally and in writing.
Strong information technology skills and demonstrated expertise with word processing, desktop publishing, graphics, spreadsheet, and database software, which may include Microsoft Office (Word, Excel, Outlook), Google Drive and Google Suite programs, and Adobe.
Must possess the qualifications required for the position in accordance with EEC regulations.
Must complete a Background Records Check and Fingerprint Scan in accordance with EEC regulations before employment.
Evidence of a physical examination within one year prior to employment.
Evidence of immunizations against Measles, Mumps, and Rubella.
Must maintain current infant/child CPR and First Aid Certification.

Nice To Haves

Bachelor’s degree or 3–5 years of relevant work experience preferred.
Eagerness to learn new skills and take on new projects.

Responsibilities

Adhere to operational procedures to assure quality of service.
Create and/or maintain systems to track and execute EEC licensing requirements across designated program sites.
Conduct daily site observations to ensure compliance and develop efficient systems for maintaining EEC and company compliance.
Work to ensure full enrollment and collaborate with the Business Office program support team on recruitment efforts.
Complete child enrollment; support families in completing required file documentation; and provide educators with accurate information about children.
Maintain the Early Learning Ventures database for children’s files.
Create and maintain physical child and staff files, including tracking expired documents.
Maintain child allergy lists and ensure medication forms are completed by parents and medical professionals and kept current in classrooms.
Collaborate positively with Program Managers/Directors, other Operations Managers, Office Managers, and Business Office personnel.
Ensure completion of required reporting, billing, and record keeping for assigned programs, including staff and child files, allergy lists, and food counts.
Greet visitors, handle phone calls, manage mailings, organize files, and maintain supplies.
Support inventory maintenance and order office supplies, food for children, and program materials.
Enter monthly child attendance into a database.
Maintain transportation schedules for children.
Complete weekly meal orders for children with the community partner.
File documents.
Complete a yearly immunization survey.
Collaborate with the Center Team (Program Manager, Office Managers, and Parent Liaison) on center activities and shared tasks, including licensing, family events, and company-wide events or tasks.
Perform other duties as assigned by the supervisor.