Operations Manager

CVS Health•Louisville, KY

3d•$19 - $29

About The Position

The Operations Manager is a member of the Store Management team who supports the company’s purpose of helping people on their path to better health. The role drives store execution and performance, builds customer loyalty through excellent service, and maintains an engaged and productive store team through leadership, initiative, and setting a strong example. Under the supervision of the Store Manager, the Operations Manager supports the total leadership and strategic operation of a CVS/pharmacy store. Areas of responsibility include overall store management and policy implementation, sales and inventory management, employee staffing, training and development, financial management, and customer service leadership. This position is not part of the CVS/pharmacy Retail Management Development Program, and Operations Managers are not eligible for direct promotion to Store Manager. The role is full-time, with a flexible schedule that may include early morning, overnight, and weekend shifts. Overtime may be needed, and the Operations Manager must respond to urgent store issues as they arise.

Requirements

Deductive reasoning ability, advanced analytical skills, and computer skills.
Advanced communication, leadership, supervision, and influencing skills.
Ability to work a full-time flexible schedule, including some early morning, overnight, and weekend shifts.
Ability to work overtime as needed and respond to urgent store issues.

Nice To Haves

Experience as a retail manager or supervisor.
High school diploma or equivalent is preferred but not required.

Responsibilities

Lead others and work effectively with store crews.
Supervise, assign, and direct the activities of the store’s crew.
Communicate information to store crew and supervisors openly and in a timely manner.
Support the Store Manager with action plans for operational and service improvement.
Assist customers with questions, problems, and complaints.
Promote CVS customer service culture by greeting customers, offering help, and thanking them.
Support overall store management, supervision, policy implementation, sales and inventory management, employee staffing, training and development, financial management, and customer service leadership.