Operations Manager

Human Resources Team•Elmwood, LA

24d

About The Position

The Operations Manager is a local operations management position for Impact Fire Services’ Louisiana district and reports to the District General Manager. The role oversees applicable divisions and supervises technical and administrative personnel, including sales staff, superintendents, and/or technicians, to meet financial and operational goals. The manager is responsible for customer satisfaction, effective and efficient operations, and maintaining a safe working environment in which technical personnel are properly trained.

Requirements

At least 3 years of related operational management experience in fire protection or commercial customer service.
Knowledge of NICET requirements or equivalent training from manufacturers or institutions.
Established knowledge of Impact Fire Services’ product lines and services.
Competency with Microsoft Office Suite and ability to quickly learn the company’s information systems applications.
Well-developed interviewing and hiring skills.
Strong written and verbal communication skills.
Ability to work flexible hours, including weekends, to meet customer requirements.
Willingness to travel out of town, including overnight lodging.
Demonstrated high level of customer service.
Strong organizational skills, a positive attitude, and ability to learn quickly.
Valid driver’s license and a driving record that meets company requirements.
Successful completion of a drug test and pre-employment background screening is required.
MVR checks are required for all driving positions.

Nice To Haves

Four-year college degree in management or business administration, or comparable experience.
Industry licensing or certification demonstrating competency with fire alarms and commercial sprinkler systems.

Responsibilities

Work with the General Manager and other managers to develop financial and operational goals.
Ensure effective division operations and personnel efficiency.
Establish productivity goals for technical and administrative personnel aligned with the division’s tactical priorities.
Meet assigned monthly revenue and cost-control goals and address budgetary deficiencies.
Lead technical and administrative personnel in providing a high level of customer service.
Learn and ensure compliance with applicable industry codes.
Protect company assets.
Perform other tasks assigned by the General Manager or Managing Member.
Ensure technical personnel work in a safe environment and are properly trained.

Benefits

Competitive compensation.
Weekly pay, every Friday.
Career advancement opportunities.
Healthcare, dental, vision, and life insurance.
Paid time off and holidays.
Company-paid short- and long-term disability.
Immediately vested in the company 401(k) match.
Shared Ownership Program monetary bonus for full-time employees, aligned with the company’s long-term success.
Guidance and support from managers.
Collaborative culture and environment.
Training opportunities, with company reimbursement upon achieving required licensing.
Apprenticeship programs for fire sprinkler, fire alarm, and inspection positions.