Operations Manager (Operations Manager II)
About The Position
The Operations Manager II at DHL Supply Chain is responsible for ensuring the smooth and efficient operation of warehouses and implementing processes to optimize operations. The role leads and develops Supervisors and indirect reports, promotes an inclusive team culture, and supports a safe, productive work environment. It contributes to operational success through workflow and labor planning, process standardization, performance reporting, collaboration across teams, and a strong focus on customer satisfaction. The shift pattern is not yet finalized and may evolve as business needs are confirmed. DHL Supply Chain North America operates more than 500 facilities and over 150 million square feet of warehouse space, with more than 50,000 associates. The organization emphasizes teamwork, associate development, training, and continuous improvement in a business-casual environment.
Requirements
- At least 1 year of logistics industry experience.
- At least 2 years of experience in a supervisory or management role.
Nice To Haves
- Bachelor's degree or equivalent experience.
- Experience with P&L management, objective setting, and project management.
Responsibilities
- Lead, motivate, coach, and develop a diverse team of Supervisors and indirect reports, fostering inclusion and belonging.
- Develop and implement workflows and labor plans, standardize processes, and introduce best practices to improve productivity and operational efficiency and reduce costs.
- Uphold health and safety regulations and foster heightened safety awareness.
- Compile reports on key performance indicators, including productivity and accuracy metrics, to support decisions and continuous improvement.
- Promote open communication and collaboration between leadership and associates.
- Partner with Human Resources and site leadership on Supervisor hiring and provide input on candidate selection.
- Collaborate with cross-functional teams to fulfill customer orders consistently and promptly.
- Partner with customers and address concerns or issues to achieve exceptional customer satisfaction.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Prescription benefits
- Discounted stock purchase
- 401(k)
- Generous paid time off (PTO)
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What This Job Offers
Job Type
Full-time
Career Level
Manager
