Operations Manager

CVS Health•Berea, OH

About The Position

The Operations Manager is a member of the Store Management team and helps fulfill CVS Health’s purpose of helping people on their path to better health by driving store execution and performance and building consumer loyalty through excellent customer service. Under the supervision of the Store Manager, this role maintains an engaged and productive store team through strong leadership, initiative, and leading by example. The Operations Manager supports the Store Manager in the overall leadership and strategic operation of a CVS/pharmacy store, including store management, supervision and policy implementation; sales and inventory management; employee staffing, training and development; financial management; and customer service leadership. This position is not part of the CVS/pharmacy Retail Management Development Program, and Operations Managers are not eligible for direct promotion to Store Manager. Candidates with a short-term goal of becoming a Store Manager are directed to apply for Store Manager in Training openings. The role is full time, with an anticipated 40 hours per week. The schedule is flexible and may include early morning, overnight, and weekend shifts, overtime as needed, and responding to urgent store issues. The typical pay range is $19.00–$29.00 per hour; the actual offer depends on factors such as experience, education, geography, and other relevant factors. This full-time position is eligible for benefits including medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

Requirements

Deductive reasoning ability, advanced analytical skills, and computer skills.
Advanced communication, leadership, supervision, and influencing skills.
Ability to work a full-time flexible schedule, including some early morning, overnight, and weekend shifts.
Ability to work overtime as needed and respond to urgent issues at the store when they arise.

Nice To Haves

Experience as a retail manager or supervisor.
High school diploma or equivalent is preferred but not required.

Responsibilities

Lead others and work effectively with store crews.
Supervise, assign, and direct activities of the store crew.
Communicate information to store crew and supervisors openly and in a timely manner.
Support the Store Manager with action plans for operational and service improvement.
Assist customers with questions, problems, and complaints.
Promote CVS customer service culture by greeting customers, offering help, and thanking them.
Support overall store management, supervision, and policy implementation.
Support sales and inventory management, employee staffing, training and development, financial management, and customer service leadership.