Operations Manager

Cressy Commercial Real Estate • Indianapolis, IN

127d • $75,000 - $85,000

About The Position

The Operations Manager serves as the right hand to the Owner, overseeing daily operations and building the processes, systems, and team structure needed for growth. This is a strategic and hands-on business-building role focused on problem-solving, improving systems, and delivering measurable results—not simply coordinating maintenance.

Within the first 12 months, success includes improving operational efficiencies for staff, the company, and clients; implementing standardized systems and KPIs; increasing portfolio profitability; reducing vacancy days and maintenance turnaround time; and preparing the company to scale two to three times over the next three to five years.

The role works directly with ownership to shape the operational foundation of a growing company, establish systems for long-term expansion, and contribute to a leadership role that can grow with the company. Compensation is $75,000–$85,000, with a performance-based bonus tied to growth and NOI improvements, opportunity for advancement as the company scales, and a potential long-term incentive opportunity for the right candidate.

The company follows CDC safety guidelines to protect employees and customers from COVID-19.

Requirements

• 3–7+ years of experience in property management or real estate operations.
• Strong financial understanding, including budgets, P&L, and NOI.
• Process-driven and adaptable.
• Comfortable wearing multiple hats.
• Strong leadership presence and a hands-on attitude.
• Familiarity with property management software such as AppFolio, Yardi, or Corrigo.
• Highly organized self-starter with strong accountability and follow-through.
• Data-driven decision maker and problem solver.
• Clear communicator.
• Growth-oriented.

Nice To Haves

• Experience in a small or growing company.
• Builder mindset.

Responsibilities

• Build and document standard operating procedures (SOPs).
• Implement KPIs for leasing, maintenance, collections, and retention.
• Identify inefficiencies and drive continuous improvement.
• Integrate AI into operations and implement other new technology platforms.
• Support portfolio expansion through operational readiness.
• Support integration of new business units.
• Assist in managing property-level budgets and cost controls.
• Monitor rent collection and delinquency trends.
• Improve NOI through expense management and revenue optimization.
• Review and approve vendor invoices and contracts.
• Assist in completing new proposals for clients.
• Oversee work order flow and turnaround time as a KPI.
• Implement best practices for preventative maintenance programs.
• Build a reliable, cost-effective vendor network.
• Negotiate pricing and service agreements.
• Train the team in new technology and AI.
• Create accountability through performance metrics.
• Assist with hiring and training as the company grows.
• Foster a culture of ownership and execution.

Benefits

• Medical insurance.
• Accident and critical illness insurance available.
• Dental insurance available.
• Vision insurance available.
• Paid vacation.
• Paid training.
• Long-term disability insurance.
• Life insurance.
• 401K retirement savings plan.
• Tuition reimbursement with employment contract.
• Performance-based bonus tied to growth and NOI improvements.
• Opportunity for advancement as the company scales.
• Potential long-term incentive opportunity for the right candidate.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed