Operations Manager

PS Logistics • Indianapolis, IN

13d • Onsite

About The Position

At TA Services, we don’t just move freight – we move business forward. Since 1986, we’ve been delivering peak performance for our customers through our Freight Brokerages, Managed Transportation, Warehousing & Fulfillment, Mills Services, and Cross-Border Logistics. What sets us apart? Our people! At TA, culture isn’t an afterthought – it’s a competitive advantage. We’re intentional about building a workplace where you’re supported, challenged, and equipped to grow. From day one, you’ll get the tools, training, and trust to unlock your full potential. We believe when the right people live the right values, there’s no limit to what we can achieve. If you’re driven, collaborative, and ready to win, you’ll fit right in. Here’s what drives us: People First – We lead with care, connection, and respect. Service – Our customers, carrier partners, and team members deserve nothing less than excellence. Safety – Built into every move we make. Results – High standards. Real outcomes. Innovation – We push boundaries and never settle. Sound like the kind of team you want to be part of? Let’s take a closer look at the role.

Requirements

• Bachelor's degree from a four-year college or university preferred. Equivalent combination of education and relevant experience may be considered.
• Minimum of 5 years of related experience and/or training, or an equivalent combination of education and experience.
• Minimum of 5 years of experience in customer service, transportation, logistics, or a related field.
• Transportation Management Systems (TMS) required.
• Experience leading, developing, and coaching teams.
• Experience managing customer relationships and resolving escalated customer concerns.
• Experience with account-level financial management and P&L responsibilities.
• Proficiency with Microsoft Outlook, Word, PowerPoint, and Excel.
• Strong understanding of transportation operations, carrier management, customer service, and transportation planning.
• Ability to formulate, document, implement, and improve operational processes.

Nice To Haves

• Transportation optimization tools preferred.
• Sales or business development experience preferred.

Responsibilities

• Manage customer relationships, expectations, and escalations.
• Lead customer meetings, reporting, and service reviews.
• Oversee daily operations, service performance, and continuous improvement.
• Identify and implement cost-saving opportunities.
• Lead, coach, and develop Specialists, Planners, and Senior Planners.
• Ensure effective training and cross-training.
• Oversee load planning, TMS processes, and carrier performance.
• Partner on carrier strategy, rates, and solutions.
• Manage account profitability, P&L, invoicing, and collections.
• Support growth, service expansion, and strategic initiatives.

Benefits

• Accrue up to five days PTO in first year. Two-weeks vacation, plus one week PTO accrue on first anniversary.
• Medical, Dental, Vision, Life Insurance, Disability
• Doc-On-Demand
• Tuition Reimbursement
• Paid Volunteer Day
• Employee Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level