Operations Manager

PDS Health•Santa Fe, NM

20d•$30 - $40•Onsite

About The Position

The Operations Manager Trainee (OMT) develops the skills and company knowledge needed to independently run a financially viable PDS-supported dental office. The OMT owns their professional development by completing the OM Development Program with support from a direct supervisor, through structured curriculum, practical on-the-job application, and development meetings. The expectation is that the OMT will be able to independently manage a dental office within 4–6 months after timely completion of the program. Upon completion of the training program, the role becomes salaried.

Requirements

High school diploma or equivalent.
Five or more years of related work experience in operational management.
Maintain a valid driver’s license and automobile insurance, subject to motor vehicle record verification at hire, or have reliable alternate transportation that allows timely travel between multiple assigned offices each day.
Travel to multiple offices per day as required; travel may be planned or unplanned and may change without notice.
Knowledge of dental plans, insurance fees, administrative guidelines, limitations and exclusions, reporting systems, business correspondence and reporting techniques, and profit-and-loss principles.
Proficiency with Microsoft applications, Epic, 1VU, BOX, and standard office equipment.
Ability to make timely, accurate decisions using available information, including when information is vague or limited.
Ability to multitask and work in a fast-paced, sometimes ambiguous environment without compromising work quality.
Ability to prioritize tasks and projects with limited direction and contribute to organizational success.
Ability to read and interpret financial reports and legal documents and respond to inquiries from patients, team members, regulators, vendors, and others in the business community.
Ability to draw valid conclusions, use sound judgment, make decisions under pressure, and interpret and apply policies and procedures.
Ability to apply mathematical concepts, including fractions, percentages, ratios, and proportions, to practical situations.
Personal responsibility for assigned work, ability to work with others and accept direction, commitment to educational advancement, and flexibility in adapting processes to unique needs.
Effective verbal and written communication and presentation skills, including the ability to lead, prioritize team duties, coach, mentor, train, write performance evaluations, provide feedback, and handle team-member relations issues.
Organizational ability and a systematic approach to assignments, including the ability to bring order to complex situations.
Strong problem-identification, analysis, and problem-solving ability.
Detail-oriented, organized, process-focused, self-motivated, proactive, and patient-focused approach.
Ability to create presentations and present effectively.

Nice To Haves

Associate degree or bachelor’s degree.
Five or more years of experience leading a team and mentoring and coaching subordinates.

Responsibilities

Model company culture, values, standards, and best operational practices, and learn to foster PDS culture and values in the office.
Assess, hire, train, supervise, counsel, coach, and retain suitable team members.
Assess, investigate, and resolve staff and patient issues using timely and effective solutions.
Execute the PDS Operational Model consistently to meet office imperatives in partnership with the Owner Dentist.
Drive year-over-year revenue and profit growth.
Manage expenses to achieve monthly goals and budgets.
Follow cash-management and accounting protocols.
Help develop the team’s ability to deliver the Perfect Patient Experience.
Provide leadership, coaching, and mentoring to identify and implement improvement opportunities.
Maintain commitments and open communication with direct supervisors, raising issues and concerns promptly.
Maintain a professional appearance and demeanor and treat others professionally and respectfully.
Develop proficiency with people-related functions, including assessment, hiring, retention, performance evaluation, separation, and compensation guidance and execution.
Ensure compliance with company policies and applicable state, federal, and other regulatory requirements.
Report weekly to the Regional Manager on accomplishments, areas for improvement, performance goals, and systems effectiveness.
By the end of the development program, demonstrate competency managing Front Office and Back Office team members and developing the team.
Develop and implement an office success plan, including staff development and protocols for efficient operations during manager absences.
Perform other duties assigned by the direct supervisor that improve team-member development outcomes.