Operations Manager

CVS Health • Highland Park, IL

10d

About The Position

The Operations Manager is a member of the CVS/pharmacy Store Management team and helps fulfill the company’s purpose of supporting people on their path to better health. The role drives store execution and performance while building customer loyalty through excellent service. Under the supervision of the Store Manager, the Operations Manager maintains an engaged and productive team through leadership, initiative, and leading by example.

The position supports the Store Manager in the overall leadership and strategic operation of the store, including store management and policy implementation, sales and inventory management, employee staffing, training and development, financial management, and customer service leadership. This role is not part of the CVS/pharmacy Retail Management Development Program, and Operations Managers are not eligible for direct promotion to Store Manager.

This is a part-time position with 29 anticipated weekly hours. The schedule is flexible and may include early morning, overnight, and weekend shifts, overtime as needed, and responding to urgent store issues. The pay range is $19.00–$29.00. Eligible benefits may include dental and vision coverage, wellness resources, employee discounts, access to certain voluntary benefits, and other programs, depending on hours worked and eligibility.

Requirements

• Deductive reasoning ability, advanced analytical skills, and computer skills.
• Advanced communication, leadership, supervision, and influencing skills.
• Ability to work a full-time flexible schedule, including some early morning, overnight, and weekend shifts, work overtime as needed, and respond to urgent store issues.

Nice To Haves

• Experience as a retail manager or supervisor.
• High school diploma or equivalent; preferred but not required.

Responsibilities

• Lead others and work effectively with store crews.
• Supervise, assign, and direct activities of the store’s crew.
• Communicate information to store crew and supervisors openly and in a timely manner.
• Support the Store Manager with action plans for operational and service improvement.
• Assist customers with questions, problems, and complaints.
• Promote CVS customer service practices by greeting customers, offering help, and thanking them.
• Support overall store management, supervision, and policy implementation.
• Support sales and inventory management, employee staffing, training and development, financial management, and customer service leadership.

Benefits

• Dental benefits
• Vision benefits
• Wellness resources
• Employee discounts
• Access to certain voluntary benefits
• Other programs supporting colleagues’ physical, emotional, and financial well-being, subject to hours worked and eligibility

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: High school or GED