Operations Manager

Palm Harbor Homes•Albuquerque, NM

19d

About The Position

The Operations Manager oversees warranty and finance contract closings, project coordination and costing, customer-service scheduling, database management, and commission calculations. The role has discretion to revise sales agreements and deal records, select and manage vendors, adjust service schedules and scopes of work, and resolve customer concerns. The position may also provide management with evaluations and recommendations for process improvements and conflict resolution. The role requires a high school diploma. A two-year degree is preferred, and the employee must be willing to travel locally up to 50% during normal business hours.

Requirements

High school diploma.
Willingness to travel locally up to 50% during normal business hours.

Nice To Haves

Two-year degree preferred.

Responsibilities

Evaluate initial sales agreements against final finance documents and create or revise agreements as needed to align with finance documents.
Make changes to sales agreements during customer closings when issues arise, then reprint and complete closing with revised documents.
Gather additional lender-required items as needed to fund deals.
Coordinate projects with contractors and manage project costing, from gathering bids through project completion.
Select vendors, switch vendors when work quality or progress is unsatisfactory, and adjust vendor schedules based on customer or company priorities.
Hold vendors accountable to written work estimates and seek new vendors or recommend eliminating poor-quality vendors.
Provide management with evaluation reports on internal and external customers and recommend process improvements.
Arrange, modify, and authorize customer service through factories or vendors to support customer satisfaction and contract completion; adjust schedules or scope of work as needed.
Communicate directly with dissatisfied customers, negotiate solutions, and escalate substantial-cost issues or situations requiring management advice.
Recommend responses to customers or government bodies involved in conflict resolution.
Update deal tracking and status reports and use company applications to fill in missing deal information based on judgment.
Review project costing for commission payments and enter key information used to pay commissions.