Operations Manager

Capstone Logistics • Dallas, TX

2d

About The Position

The Operations Manager oversees the daily management of a warehouse crew providing unloading services for a client. The role is responsible for operating the site with safety and efficiency as priorities, meeting customer needs, and managing associates, schedules, budgets, service records, billing, deposits, and payroll administration. The position requires flexibility with shift start times and workdays, including weekends and holidays.

The manager handles customer and associate issues, conducts safety meetings, hires and trains associates, and ensures staff follow company policies and safety rules. The role also involves coordinating with common carriers, reviewing operational and financial reports, and completing daily closeout procedures.

Requirements

• At least 3 years of increasing management responsibility in distribution or transportation fields.
• Three years of management and leadership experience in an industrial setting.
• Ability to train, coach, and mentor warehouse associates.
• Strong organization and prioritizing skills.
• Ability to perform multiple tasks simultaneously.
• Ability to make decisions, solve problems, prioritize assignments, and direct a workforce in an ever-changing warehouse environment.
• Ability to manage budgets, read and interpret P&L statements, and prepare related management reports.
• Intermediate PC skills, including Excel, Word, Outlook, and PowerPoint.
• Excellent aptitude for estimating rates and performing mental addition and subtraction while multitasking.
• Flexibility with shift start times and workdays, including weekends and holidays.
• Excellent interpersonal communication, leadership, and customer service skills.
• Proven track record supervising warehouse employees, including hiring, training, and termination.
• Proven experience providing high levels of customer service to internal and external customers.

Nice To Haves

• Warehousing, logistics, supply chain, or third-party experience preferred.
• A BS/BA degree or an associate degree with equivalent experience is a plus but not required.
• A college degree is a plus.

Responsibilities

• Negotiate rates with common carrier representatives.
• Run the site with safety and efficiency as priorities.
• Write and balance daily bank deposits.
• Create daily work logs and transmit them to corporate.
• Audit daily labor and billing reports.
• Ensure customer needs are met daily.
• Document and resolve customer service or associate issues daily.
• Ensure associates follow policies and work rules, including safety rules.
• Hold weekly safety meetings and ensure associate participation.
• Assist in managing the site and departmental budget.
• Schedule associate shifts based on customer requirements.
• Interview, hire, and train new associates.
• Supervise timely and accurate data entry for all services performed.
• Complete daily closeout, including cash balancing, data upload, and payroll record administration according to policies and standard operating procedures.
• Train, coach, and mentor warehouse associates.
• Direct the workforce and make decisions, solve problems, and prioritize assignments in a changing warehouse environment.
• Manage budgets, interpret P&L statements, and prepare related management reports.

Benefits

• Quarterly incentive based on operational performance.
• Benefits after 30 days, including major medical, dental, vision, life, short-term disability, long-term disability, and 401(k).

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed