Operations Manager

Peregrine Hospitality•Atlanta, GA

About The Position

The Operations Manager assists in managing the execution of operations in the rooms area departments, including Front Office and Housekeeping, and manages staff. The role focuses on continually improving guest and employee satisfaction while maximizing departmental financial performance. The Operations Manager monitors compliance with standards and procedures, leads a specific team, and assists in meeting or exceeding property goals. The position requires flexible scheduling based on business needs, including days, nights, weekends, and holidays. The role involves regular communication with associates, management, guests, vendors, members, marina tenants, and the public. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Requirements

Excellent communication, follow-up, and organizational skills.
Strong computer skills and proficiency in Microsoft Office.
Strong leadership skills and the ability to apply them in a dynamic environment.
Ability to establish departmental goals and objectives, stay organized, and complete assigned work.
Ability to work cohesively with coworkers and other departments, build morale, and promote positive employee engagement.
Ability to follow policies and procedures while seeking to improve operating standards.
Ability to read, comprehend, and write instructions, correspondence, reports, and memos.
Ability to communicate verbally and electronically with guests, management, and coworkers.
Ability to present information effectively to associates, management, guests, members, marina tenants, and the public in individual and group settings.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to understand guest service needs.
Ability to work flexible scheduled shifts, including days, nights, weekends, and holidays, based on business needs.
Ability to lift and/or carry up to 40 pounds frequently to assist guests.
Ability to stand and walk for extended periods.
Ability to hear, understand, and communicate orally and in writing during normal in-person and phone conversations.
Ability to bend, twist, push, pull, stoop, kneel, and ascend and descend a ladder.

Responsibilities

Manage day-to-day rooms division operations, including Front Office and Housekeeping, to ensure exceptional guest service.
Work with department managers to meet guest expectations and maximize revenues.
Hold pre-shift meetings and communicate guest service opportunities throughout the hotel.
Facilitate departmental training modules; monitor, evaluate, and revise training content as processes change and associate needs are identified.
Work with department managers to control labor and productivity.
Monitor departmental, payroll, and supply expenses in accordance with budgetary goals.
Supervise staff and handle associate situations.
Process timecards and payroll as required.
Maintain knowledge of and comply with departmental policies, brand standards, service procedures, 4 Keys service standards, and safety and security procedures.
Perform additional duties as assigned by management.