Operations Manager

LAZ Parking Georgia • Memphis, TN

87d • Onsite

About The Position

The Operations Manager will have overall management responsibility for the implementation and enforcement of operational, financial, personnel, accounting and maintenance procedures related to the parking operation. The Operations Manager will report to the Regional Vice President.

Requirements

• Bachelor’s degree required.
• Must have parking experience/knowledge.
• Valet and/or shuttle management also preferred.
• Knowledge of Excel, Word, Power Point and General Microsoft Office Applications
• Possess a high level of interpersonal skills to handle sensitive and complex situations including difficult customers, timely response and resolution of any customer complaints.
• Able to lead, direct and develop team of employees to accomplish annual and periodic goals/initiatives, while embodying and using LAZ Parking’s culture as a guideline.
• Ability to identify high potential employees to support the shuttle operations.
• Ability to seek improvement and create an environment of idea sharing and creative problem solving
• Strong customer service skills and abilities
• Ability to be approachable and facilitate coaching conversations with employees.
• Ability to mitigate and lead others to overcome challenges (Never Ever Give Up Attitude)
• Ability to encourage open expression of ideas and opinions.
• Excellent team building and interpersonal skills.
• Ability to work independently and multi-task.
• Ability to communicate professionally and effectively with all levels of the organization
• Ability to interpret policies, procedures, and standard business practices.
• Demonstrates a sense of urgency and timeliness.

Nice To Haves

• Valet and/or shuttle management also preferred.

Responsibilities

• Responsible for the overall management, operation and maintenance of all facets of the parking program.
• Responsible for adhering to all City, TSA, FAA and local government regulations and laws.
• Responsible for revenue enhancement initiatives to increase profitability to the market.
• Responsible for overall profitability of location.
• Responsible approving annual budgets for revenue and expenses for locations.
• Responsible for always delivering the highest level of customer service in the industry to our customers.
• Ensuring adherence and compliance by LAZ Parking personnel to all established policies, rules, procedures and regulations of LAZ Parking.
• Evaluation, of daily, weekly and monthly revenue reports.
• Regular review of Secret Shopping Reports & Customer Survey results to ensure superior customer service standards are consistently being delivered by all LAZ employees.
• Responsible for the implementation and management of Marketing programs and initiatives to enhance revenue streams.
• Promote “The LAZ Way” (Motto’s, Values & Practices).
• Possess a high level of interpersonal skills to handle sensitive and complex situations including difficult customers and timely response and resolution of any customer complaints.
• Administer an effective audit and risk assessment program of all parking operations.
• Approval of expense, invoice payment and account payable programs.
• Assist with vendor negotiations.
• Assist LAZ Parking’s Human Resources department with hiring, training, evaluating, and developing employees.
• Primarily manage the day-to-day activities of the parking facility, including, but not limited to: ensuring appropriate customer interaction, supervising the completion of all opening / closing reports, processing bank deposits, scheduling staff, supervising attendants, preparing month-end reports, training of front line staff, reviewing of damage claims, and disbursing petty cash.
• Designing and implementing spot audit checks.
• Responsible for payroll processing; ensuring sign off on hours in timely manner; collaborate with the payroll department to ensure pay data is completed properly; work with Human Resources Manager to ensure proper wage and hour compliance.
• Responsible for assisting in the financial management of the parking facility, ensuring adherence to budget as it relates to staffing, scheduling and operational expenses.
• Review of Daily, Weekly, Monthly, and Annual financial and operational reports and verification of daily deposits versus revenue control system reports.
• Responsible for revenue control integrity, including oversight of audits, consistency of processes and procedures, management of validation production process and corresponding disciplinary actions for violations.
• Submittal of monthly reports accounting for all car counts, monthly and outstanding revenues.
• Managing, planning, scheduling, training, and directing the activities of front line staff.
• Manage sensitive and complex situations including difficult customers and timely response and resolution of any customer complaints.
• Authorize exception transactions.
• Other duties as requested.

Benefits

• Pay Activ – On-demand access to earned wages, get up to 50% of your earned wages immediately
• Health Coaching & Resources – One-on-one health coaching is available to all employees whether you choose to enroll in LAZ Benefits or not.
• Employee Assistance Program (EAP) – you and eligible members of your household have 24/7 access to confidential counseling.
• Smoking Cessation Program
• 401(k) with Employer Match
• Medical, dental, vision – 3 plan options!

What This Job Offers

• Job Type: Full-time
• Career Level: Manager