Operations Manager

CTDI Careers•Charlotte, NC

About The Position

The Operations Manager oversees the day-to-day operations of a warehouse, managing and coordinating departments to support smooth workflow, strong P&L results, and operational goals. The role includes overseeing production processes, managing budgets, improving efficiency, and ensuring compliance with company policies and industry regulations. The position works in a warehouse environment on the first shift, 6:00 a.m. to 2:30 p.m., Monday through Friday. The manager leads warehouse staff and coordinates with logistics, procurement, customer service, corporate management, and customers. They are responsible for operational reporting and performance, inventory management, service-level adherence, employee relations, escalated issue support, and maintaining a safe, compliant workplace. Other duties may be assigned based on the needs of the business supported by the warehouse.

Requirements

At least 5 years of leadership experience, preferably in a high-volume, fast-paced production, manufacturing, distribution, warehousing, or service environment.
Experience working with P&L and budgets.
Ability to manage a demanding workload, prioritize tasks, and consistently meet deadlines.
Strong analytical and numerical skills, including the ability to analyze data, identify trends, and make data-driven decisions.
Ability to work independently and engage proactively in a warehouse setting.
Proficiency with warehouse management systems (WMS), inventory control software, and Microsoft Office.
Strong leadership and interpersonal skills, including the ability to communicate effectively, motivate, and influence people at all organizational levels.
Problem-solving and decision-making skills, a strategic mindset, and a focus on results and continuous improvement.
Knowledge of project management and the importance of prioritizing deadlines.
General knowledge of OSHA standards.
Must be at least 18 years of age.
United States work authorization is required.

Nice To Haves

Experience working with UKG and Kronos.
Experience supervising temporary staff.
Technical background.
Advanced capability in communication style-flexing.
Bachelor’s degree in a related field, or equivalent hands-on experience.

Responsibilities

Supervise and coordinate daily warehouse activities, including receiving, storage, order fulfillment, and shipping.
Develop and implement operational policies, procedures, and standards to streamline workflow, improve productivity, and increase efficiency.
Manage reports, statistical analysis, and daily P&L reporting, including possible participation in daily P&L calls with Corporate management.
Monitor inventory levels and stock movements, and improve inventory management to minimize stockouts, overstock, and holding costs.
Meet or exceed daily KPIs and provide accurate reporting that consistently meets or exceeds customer expectations.
Lead, motivate, train, guide, and provide performance feedback to warehouse staff.
Collaborate with logistics, procurement, customer service, and other cross-functional teams to coordinate operations and address customer needs.
Communicate with Corporate management and customers to support SLA adherence, meet expectations, and resolve issues promptly.
Address and resolve employee concerns as part of employee relations initiatives.
Provide next-level support for escalated issues during work shifts.
Coordinate with Corporate on escalations requiring corporate resources, such as IT or network support, for troubleshooting or process improvement.
Use warehouse management systems and other technology tools to track inventory, monitor performance, and generate reports for analysis and decisions.
Ensure compliance with health and safety regulations, company policies, and industry standards.
Perform other duties assigned based on the business supported by the warehouse.