Operations Manager

SP Plus • Appleton, WI

7d

About The Position

SP+, a Metropolis company, is an artificial intelligence company that uses computer vision to provide checkout-free parking experiences. The Operations Manager leads a parking facility operation, supporting client satisfaction, staffing, financial performance, safety, security, and maintenance. The role supervises and develops employees, manages operational procedures and budgets, and works to improve the customer experience and day-to-day operations.

Requirements

• Demonstrated ability to lead, manage, and motivate a diverse group of team members.
• Passion for delivering excellent customer experiences and client satisfaction, including finding unique ways to solve problems.
• Ability to react and problem-solve quickly.
• Experience using computer applications and systems, such as Microsoft Office Suite.
• Ability to learn internal computer programs.
• Must possess a valid state-issued driver’s license with a current address and an acceptable driving record.

Nice To Haves

• Prior experience developing budgets and reviewing profit and loss (P&L).

Responsibilities

• Resolve client requests and concerns efficiently and proactively communicate opportunities to improve operations.
• Hire, develop, train, and supervise a diverse team of employees.
• Determine staffing levels needed to complete duties, deliver a superior customer experience, and perform daily functions.
• Ensure compliance with parking, security, and cash-control procedures.
• Maximize profitability through revenue development, facility marketing, cash controls, expense reviews, and budget management.
• Identify procurement and vendor-service needs for the location.
• Perform general accounting duties, including accounts payable, payroll, and petty cash.
• Monitor facility maintenance and cleanliness standards.
• Monitor and review damage claims.
• Recommend and implement plans or programs to improve operational safety and prevent similar claims from recurring.
• Implement policies and procedures to ensure compliance with OSHA laws.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Flexible spending accounts
• Long- and short-term disability insurance
• Life insurance
• Accident insurance
• 401(k)
• Paid time off

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed