Operations Manager

BLACK FOREST VENTURES LLC•Big Spring, TX

7d•Onsite

About The Position

The Operations Manager oversees all operational aspects of the Fixed Base Operation (FBO), including customer relations, line operations, accounting, health and safety, and environmental responsibility. The role is responsible for completing operations efficiently and profitably while providing leadership and direction to deliver uncompromising service. The manager leads the FBO’s culture and teams, oversees daily ground handling and customer service, maintains safety and operational standards, and ensures compliance with applicable requirements. The role also supports business development by setting departmental goals, monitoring market conditions, maintaining business relationships, and improving profitability through operational excellence and continuous improvement. The position requires availability for on-call hours and prompt response to issues. The manager must work independently, solve problems, and perform other duties as required or assigned. The role involves strenuous physical activity, including occasionally exerting up to 75 pounds of force, handling items manually, climbing, and using tugging equipment while wing walking.

Requirements

Bachelor’s degree in business, project management, or a related field, or four years of relevant work experience as a substitute.
At least five years of general business experience, including at least three years in aviation.
Supervisory experience leading a team of at least six people.
Experience with safety management programs.
Ability to empower a team and inspire commitment and a positive attitude.
Experience making sound business decisions by weighing costs and benefits to achieve quality results.
Proficient computer skills, including email, record keeping, routine database activity, Microsoft Office products, and graphics.
Willingness and ability to become fully proficient in all aspects of the industry software programs in use.
Valid driver’s license with a clear driving record.
Ability to qualify for and maintain an airport badge when applicable.
Knowledge of leadership principles and safety protocols.
Ability to manage competing demands and adapt to evolving business demands.
Strong computer and technology skills; organized and customer-service oriented.
Ability to communicate effectively with diverse audiences.
Entrepreneurial acumen, diligence, integrity, respect, and good judgment.
Negotiation, collaboration, and influence skills.
Ability to solve practical problems involving limited standardization and interpret written, oral, diagram, or schedule instructions.
Commitment to delivering an exceptional customer experience aligned with Galaxy’s commitment to the client.
Availability for on-call hours and ability to respond promptly to issues.
Ability to work independently and problem-solve.
Ability to occasionally exert up to 75 pounds of force to lift, carry, pull, or otherwise move objects.
Manual dexterity to reach and handle items and work with fingers.
Ability to ascend and descend ladders, scaffolding, poles, and similar structures using feet, legs, hands, or arms.
Depth perception to judge distances and spatial relationships.
Ability to use tugging equipment while wing walking.
Ability to perform strenuous, primarily productive or technical day activities.

Responsibilities

Establish and maintain a customer-centric culture that promotes mutual respect and safety.
Lead line service and customer service teams in delivering high-quality, uncompromising service.
Prepare employee work schedules as needed and review and approve department timesheets for payroll verification.
Organize employee celebrations, team meetings, and team-building events.
Partner with senior management and human resources to establish cultural and functional standards.
Encourage employee suggestions and involvement in improving the FBO, its people, and processes.
Interact professionally and discreetly with clientele and address escalated employee-relations issues promptly.
Ensure employees have the staffing, training, technology, and safety equipment needed to meet goals.
Oversee and accurately record facility security, equipment maintenance, and equipment service.
Provide initial and recurrent training to Line Service Technicians in aircraft fueling, towing, fuel quality control, ground handling, and other line-service duties, reinforcing safety procedures and operational standards.
Ensure compliance with safety directives and OSHA requirements.
Conduct annual and recurrent safety audits and inspections.
Perform hazard assessments and recommend engineering or administrative controls, PPE, and specialized equipment.
Ensure policies and procedures are implemented effectively and followed consistently.
Oversee day-to-day ground handling and customer service operations.
Manage fuel quality, storage, and handling in accordance with applicable regulations and business requirements.
Maintain and comply with Corporate Emergency Response Plans for the BPG location.
Maintain an Internal Audit Procedure and comply with applicable laws, regulations, and policies.
Implement short- and long-range departmental goals, objectives, policies, and operating procedures in conjunction with senior management.
Conduct competitive market analysis of pricing, offerings, and operations.
Ensure contracts and leases associated with vendors, clients, or the facility are valid and compliant.
Develop and maintain relationships with customers, the community, and local airport administration to create business opportunities.
Improve profitability by implementing operational excellence techniques, continuous process improvement, and verification metrics.
Respond promptly to issues during on-call hours, work independently, and solve problems as they arise.
Perform other duties as required or assigned.