Operations Manager

National Audubon Society•Dallas, TX

1d•Onsite

About The Position

The Operations Manager works closely with the Center Director to lead day-to-day operations and facilities management at Trinity River Audubon Center, approximately 10 miles south of downtown Dallas. The Center includes a LEED Gold-certified main building and education wing. The role oversees facility maintenance, asset management, capital projects, vendor and contract administration, and operational support for events and programs, ensuring facilities, grounds, and operations are safe, efficient, well-maintained, and aligned with Audubon policies and priorities. The position is based on-site and generally works Tuesday through Saturday, 9:00 a.m. to 5:00 p.m. Some evenings and additional weekends may be required to support programs, events, and Center operations. The Operations Manager supervises the Senior Coordinator, Facilities and Grounds.

Requirements

Bachelor’s degree in a related field and at least five years of experience in operations, logistics, and project management; a combination of education and experience will also be considered.
Experience working in an educational or visitor service setting, or a similar public-facing institution.
Experience managing grants, contracts, budgets, and projects involving multiple partners, contractors, community stakeholders, or government agencies.
Ability to think strategically and creatively, manage multiple tasks, meet deadlines, and adapt to changing priorities in a dynamic environment.
Self-starter with a collaborative work ethic and ability to work independently.
Excellent attention to detail.
Experience working with multigenerational audiences and diverse cultural communities.
Strong verbal and written communication skills, including public speaking and presentations, and ability to communicate complex technical information to technical and non-technical audiences.
Commitment to Audubon’s values of care, collaboration, change, integrity, impact, and innovation.
Availability for weekend and evening work as job demands.
Experience with Microsoft Office, including Excel.
Valid driver’s license and willingness to travel throughout the Dallas-Fort Worth area as job demands.
Ability to work outdoors in varying terrain and weather conditions and lift and transport up to 50 pounds, with or without accommodation.
Ability to perform duties that may include handling animals, equipment, and landscaping materials.

Nice To Haves

Experience fostering inclusive and collaborative work environments.

Responsibilities

Manage day-to-day operations of the Center’s facilities, grounds, infrastructure systems, telecommunications, security, cleaning services, and other essential services.
Oversee facility safety, emergency preparedness, and risk mitigation, including safety procedures, inspections, emergency response protocols, documentation, and regulatory requirements.
Manage facility asset records, preventive maintenance schedules, work orders, costs, service histories, and performance metrics in an asset management system.
Develop and maintain facility maintenance standard operating procedures, service standards, workflows, and responsibilities.
Develop and implement a maintenance transition plan with the City of Dallas that defines responsibilities and processes for ongoing maintenance, repairs, and capital improvements.
Support facility operations budgeting and financial planning by reviewing vendor contracts and scopes of work, monitoring costs, and making recommendations.
Oversee financial transactions related to facility operations, including payments and funds received, and prepare financial reports as needed.
Review and support renewal of the facility venue management partner contract, evaluating contract terms, revenue sharing, rental fees, staffing, security deposits, and related financial and operational considerations.
Manage approved facility, trail, exhibit, and capital improvement projects from planning and design through construction and completion, including budgets, schedules, partners, implementation, and reporting.
Provide operational leadership for events and programs, support community-building and donor cultivation, and use data and performance insights to guide planning and decisions.
Present operational updates, report on event performance and revenue, evaluate outcomes, and identify opportunities to improve the guest experience.
Represent Center Operations in department and cross-functional meetings and working groups, collaborating on operational priorities, best practices, and organizational initiatives.
Collaborate with colleagues across the Americas on shared priorities.
Supervise the Senior Coordinator, Facilities and Grounds.
Maintain and foster a culture of safety and support a culture of philanthropy.
Perform other related duties as assigned.